Computer not shutting down or sleeping properly?

jwGary · Apr 23, 2013

So i had my brother build a desktop rig for me and then ship it to me last week. When he set it all up, he said ti was running fine and no problems shutting off and such. Now, when I got it, I noticed that turning it off doesn't actually turn it off. It says windows shuts off and my monitors turn off, but the lights will stay on, as well as the fans and an illuminated "05" on the mobo. I keep having to force shutdown the pc. And when it goes into sleep mode, the whole thing freezes up and I have to manually shut down the computer and restart it. Any clue why this may be happening?

My build:
Corsair Carbide Series 500R case
ASRock Z77 Extreme4 Mobo
EVGA GTX680 graphics
i7-3770k Ivy Bridge
Corsair vengeance 16GB (4x4GB)
Corsair Hydro Series H100i cooler
Corsair HX series HX750 750w power supply
2 Acer LCD monitors (hdmi and DVI attached)
500GB Samsung SSD and 1TB WD HDD
Windows 7, 64 Bit

thor220 · Apr 23, 2013

What windows are you using?

jwGary · Apr 23, 2013

Windows 7, forgot to add that >_<

thor220 · Apr 23, 2013

Try eliminating possible factors of the problem. Try a different monitor and keyboard, and only one monitor. run your system with only one stick of ram. Remove the non OS hard drive.

jwGary · Apr 24, 2013

thor220 :

I tried everything you said minus running only one RAM stick and still nothing. But I checked the little "05" on the mobo which was for the Dr. Debugger. when I looked up the error in the documentation for the Mobo and it says "OEM initialization before microcode loading." That help narrow things down a bit? I looked it up and people said reseating their RAM fixed it. I'll try that tomorrow after sleep and classes and then post with any updates on whats happening.

EDIT: the cable for my front panel USBs weren't connected after shipping since my brother left a little baggy inside with zip-ties in it and I think that shook the cable out. Maybe that did something with the RAM?
Also, some sites said to try updating my BIOS, but my bios is at the current version that the site has (2.80), so if anything, that isn't it

thor220 · Apr 24, 2013

Good idea for reseating the ram. Also I don't know why you are getting that bios code, as you said updating bois or resetting cmos should fix that. If your bios can update outside windows thats the way I would go, it's much safer.

jwGary · Apr 24, 2013

thor220 :

Reseated the ram and still getting that code.. The bios is up to date, so no clue what to do now... maybe try reseating again?

thor220 · Apr 24, 2013

Try removing power from the system and then removing the motherboard's battery. Leave it that way for 5 minutes. If that does not work try this small thread's suggestion:

http://www.tomshardware.com/forum/331621-30-asrock-extreme-build-shut-down-restart

jwGary · Apr 24, 2013

thor220 :

Tried what was in the link and nothing. Also had my desktop unplugged for a good hour or so while i reseated the ram and did some chores, would removing the mobo's battery make a difference?

went into my event viewer to check any errors and found this:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Could this be it or something else? also getting an error about Intel Smart Connect Technology

thor220 · Apr 24, 2013

jwGary :

thor220 :

Tried what was in the link and nothing. Also had my desktop unplugged for a good hour or so while i reseated the ram and did some chores, would removing the mobo's battery make a difference?

went into my event viewer to check any errors and found this:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Could this be it or something else? also getting an error about Intel Smart Connect Technology

It sounds like it is but you have already tried disabling smart connect. Check and make sure that there is a cmos jumper. It's stupid but may be the cause of your issue.

jwGary · Apr 25, 2013

thor220 :

jwGary :

It sounds like it is but you have already tried disabling smart connect. Check and make sure that there is a cmos jumper. It's stupid but may be the cause of your issue.

I need to try disabling it (just not sure where/how without uninstalling it. and what exactly is a CMOS jumper?

thor220 · Apr 25, 2013

jwGary :

thor220 :

I need to try disabling it (just not sure where/how without uninstalling it. and what exactly is a CMOS jumper?

Smart connect can be disabled within the bios. The cmos jumper is a tiny piece of plastic about 1/10th the size of a lego block. It will connect two metal pins together. If you have the motherboard manual, it will tell you where to find it.

jwGary · Apr 25, 2013

thor220 :

jwGary :

Smart connect can be disabled within the bios. The cmos jumper is a tiny piece of plastic about 1/10th the size of a lego block. It will connect two metal pins together. If you have the motherboard manual, it will tell you where to find it.

Its not the smart connect thats doing it =/ also, the jumper is behind my video card, so don't think that's it, and can't get to it now anyways

thor220 · Apr 25, 2013

Just found out that the issue lies with windows vista

http://www.overclockers.com/forums/showthread.php?t=707952

jwGary · Apr 25, 2013

thor220 :

I'm running windows 7 though. And I disabled as well as uninstalled Instant Boot and its still happening.

thor220 · Apr 25, 2013

One thing that I can think of: Make sure the front panel header is setup correctly.

Also make sure that nothing is shorting the motherboard. ex. A screw or the motherboard touching the tray.

SNL19067 · Jan 28, 2014

jwGary :

Hello;
I just build a new computer and I am having exactly the same issue(s) as you. Computer crashes on sleep and when I shut down, the fans and case lights stay on until I hard kill everything. I stripped the computer bare, even removing the GPU card so I am running everything I can from the mobo. I am even using a PS2 keyboard and basic USB mouse. I am running Windows7 on an Asrock extreme4, gen3 mobo with 16GB of crucial RAM and an intel corei52500 CPU. Did you ever get this issue resolved? If so, could you let me know anything you found out. This is driving me insane!
Thank you,
Steve A.

jwGary · Jan 31, 2014

Sorry I never got back to this.
I managed to fix it by swapping out the MoBo... Asrock extreme4 had something wrong with it that kept it like that.. I ended up RMAing it and selling it online and getting myself an Asus P8Z77-V LE LGA 1155 Intel Z77. =/

thor220 · Feb 3, 2014

jwGary :

Your lucky that you were able to get an RMA. I had a bad mobo from Asrock and had to call for them to accept it.

thor220 · Feb 4, 2014

SNL19067 :

jwGary :

Hello;
I just build a new computer and I am having exactly the same issue(s) as you. Computer crashes on sleep and when I shut down, the fans and case lights stay on until I hard kill everything. I stripped the computer bare, even removing the GPU card so I am running everything I can from the mobo. I am even using a PS2 keyboard and basic USB mouse. I am running Windows7 on an Asrock extreme4, gen3 mobo with 16GB of crucial RAM and an intel corei52500 CPU. Did you ever get this issue resolved? If so, could you let me know anything you found out. This is driving me insane!
Thank you,
Steve A.

You should try disabling rapid start and smart connect on your motherboard as they can cause the issues you are having. If that doesn't work, a bios update might do the trick.

Computer not shutting down or sleeping properly?

Honorable

Splendid

Honorable

Splendid

Honorable

Splendid

Honorable

Splendid

Honorable

Splendid

Honorable

Splendid

Honorable

Splendid

Honorable

Splendid

Honorable

Honorable

Splendid

Splendid

Share this page