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cannot reboot with start menu OR ctrl-alt-del

Last response: in Windows XP
April 24, 2013 9:15:34 AM

am having comp problems and want to reboot my computer. I can't access the start menu - well, I can but when I try to click on something it just beeps at me and nothing happens. I can't search for anythng or open a single folder.

I also tried control alternate delete - it doesn't bring anything up.

I tried forcibly rebooting it by hitting the power button, waiting and opening it... and it doesn't take me through the normal start-up and log on, just puts me right back to where I was, including sites.

I even pulled the plug and let the power run down so it shut itself off, thinking that might force it to reboot. Nada. I plug it in, turn it on, it brings me right back to the site I was on.

April 24, 2013 10:04:49 AM

Virus? Run a rescue disk from avg, avast, norton (they all have free ones) and run the virus scan with the bootable disk.