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Windows 7 PC is running slow and maybe needs a clean install?

Last response: in Windows 7
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Anonymous
April 24, 2013 9:19:06 AM

I have a Sony VAIO VPCEB23FM laptop with 4 gb of RAM and plenty of space on my hard drive. I've been having issues with my laptop these past few days. It's been unbearably slow like opening Google Chrome or My Documents folder takes a couple of minutes. I've also been getting a blue page with the message of kernel data inpage error. Also, Norton kept telling me about Host Services High Usage when nothing is running, Chrome High Disk Usage when I have just my email open, and other various messages.

I've read some of the threads and tried the following:

1. I thought I had malware or a virus so I ran Norton and SuperAntispyware to do a full system scan. Both only found tracking cookies. I also ran them on safe mode with networking and same result.

2. I also thought I may have too many programs running at startup or in the background so I ran MSCONFIG on command prompt and disabled some of the programs I recognized like automatic updates for Java, etc.

3. I ran the Windows Disk Cleanup and removed temp files. Then, I ran Windows Disk Defragmenter, analyzed the hard disk, but was told it didn't need defragmenting.

4. I ran sfc /scannow on Command Prompt in safe mode w/ networking but verification failed at 98%. I got a message that it could not perform requested operation.

I'm wondering if it would be best to just try to re-install Windows and start from scratch, but I don't have the Windows 7 installation CD (my computer didn't come with it). I did make recovery DVDs but have no idea if this is viable. Also, I would like to try and save some of my personal data since it's been a few months since I last backed up my music, etc. What's the best course of action? I appreciate all the feedback. Thanks.

April 24, 2013 9:45:00 AM

Your first issue is Norton as it is horrible software. Get rid of it and use Microsoft Security Essentials (It's FREE, uses fewer resources and has a better detection rate). Also use ccleaner to clean up the rest of your computer.
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Anonymous
April 24, 2013 10:27:00 AM

Inferno1217 said:
Your first issue is Norton as it is horrible software. Get rid of it and use Microsoft Security Essentials (It's FREE, uses fewer resources and has a better detection rate). Also use ccleaner to clean up the rest of your computer.


It takes forever to do anything in normal mode, so do I do this in safe mode or safe mode with networking? If I'm going to uninstall Norton, I don't want my computer to be vulnerable. And, can I run Microsoft Security Essentials and CCleaner off a USB?
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April 27, 2013 7:37:55 AM

No you need t install to your primary drive.
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