Since about March, my mothers laptop has been getting high cpu alerts. One of which stated a high usage of somthing called "winrscmde". I looked this up and discover its some kind of virus. However, its been running completely normal besides those alerts. Yesterday its battery died and when I tried starting it up, I got a blue screen, and then it restarted itself. This happened about 3 times before I started it in safe mode and shut it down. But this morning my mother started it, and its been working fine. I don't want it to crash on her, but I honestly don't know what to do. It's a toshiba laptop that is less than a year old, and the only virus protection we have is norton. Is there anything I can do before this gets worse?
Blue Screen, High Cpu usage
- Thread starter vixenrose
- Start date
yillbs
Honorable
- Apr 24, 2013
- 107
- 0
- 10,690
When you first noticed the virus, did you try to clean it up. If you just left it, you need to get something to sweep it right away. If your mother checks her banking online, or views emails, the attacker probably has access to all of that now. Even if they don't, it's extremely important you begin changing passwords ASAP. furthermore, if you CAN get online, purchase something to protect the computer, webroot works well, i enjoy it, and it has other mobile features and what not. If you can't afford it ( it's cheap ), look for avaira this is a decent free alternative.
Hope that helps, and change your passwords to everything, nao.
After digging a bit, Winrscmde is indeed some sort of trojan -.- yikes, norton doesn't seem to do a good job with it, so if that's what you have now, time to move.
Hope that helps, and change your passwords to everything, nao.
After digging a bit, Winrscmde is indeed some sort of trojan -.- yikes, norton doesn't seem to do a good job with it, so if that's what you have now, time to move.
ingtar33
Glorious
- Dec 17, 2012
- 9,017
- 198
- 45,840
replace norton. it's junk.
uninstall it, load the laptop in safemode. run malwarebytes, then spybot search and destroy, then load a real antivirus like AVG Free or Avast! Free edition. Throw on a great firewall like Comodo Free and you're set.
load back into windows.
As to your failure to load... some laptops won't boot if there is an actual problem with the battery. if your battery is dead, that's likely the reason it's having an issue booting.
uninstall it, load the laptop in safemode. run malwarebytes, then spybot search and destroy, then load a real antivirus like AVG Free or Avast! Free edition. Throw on a great firewall like Comodo Free and you're set.
load back into windows.
As to your failure to load... some laptops won't boot if there is an actual problem with the battery. if your battery is dead, that's likely the reason it's having an issue booting.
Prostar Computer
Dignified
- Apr 11, 2013
- 2,937
- 27
- 14,040
I don't even bother with real time anti-virus protection and third party firewalls on my home system anymore. The detection rate on AV programs has such a brief shelf life due to the aggressive development and publishing of malware these days.
Some research on the .exe points to a trojan, as yillbs mentioned. You can try downloading MalwareBytes and SUPERAnti-Spyware, install them, update them, and then open msconfig and select "Diagnostic startup". Reboot and run those two programs from within Safe Mode. Once you're done, open msconfig again and reboot as normal.
Hopefully they remove whatever is in your mom's system. It's a somewhat crude virus removal, but those two programs have high detection rates and may get you back to normal as close as you'll get without taking it to a professional.
Some research on the .exe points to a trojan, as yillbs mentioned. You can try downloading MalwareBytes and SUPERAnti-Spyware, install them, update them, and then open msconfig and select "Diagnostic startup". Reboot and run those two programs from within Safe Mode. Once you're done, open msconfig again and reboot as normal.
Hopefully they remove whatever is in your mom's system. It's a somewhat crude virus removal, but those two programs have high detection rates and may get you back to normal as close as you'll get without taking it to a professional.
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