Getting little blue boxes over screen/freezing/BSOD only with full screen video

Sorry if I didn't pick the correct category.

When watching full screen videos or playing games, sometimes the screen freezes with little blue squares all over screen. Before I wiped my computer last week it used to completely freeze with red/purple dots all over and sometimes made a screeching noise, but now the problem has gotten "better" but still not stopping.

What I have:
ASUS n61jq, windows 7, ATI mobility radeon HD5730 card, intel core i7


I had one of the IT guys at my work play around with it and he reinstalled everything and made sure all drivers are updated, so according to him everything should be fine. The problem remains but it changed to where the video will keep playing in the background with the blue dots over it before it freezes and it will reset itself. A little pop up window in the bottom right says AMD driver wasn't working and it reset itself (something along those lines). Once I got a BSOD. I downloaded WhoCrashed and it says it is a bug and not hardware but has to do with tcpip.sys. I am also able to quickly ctrl alt delete which makes it stop when it goes back to the screen. Before it was wiped, it had to be restarted by holding down the power button because nothing would respond.

I checked the registry with CCleaner and it fixed everything there but the problem persists.

I tested my RAM and it's fine.

My IT coworker thinks it's a hardware issue since everything is new. I don't understand how it could be hardware when it ONLY happens during full screen video and the problem improved but didn't go away after wiping and reinstalling/updating drivers, etc.

The only thing I can think of that is still abnormal on my laptop is that I'm getting notifications that I need to replace my battery because it's going bad. No idea if that would have anything to do with it.

I'll bring it in if I have to but I'd really like to figure it out myself (meaning from you) :)

Thanks!
Rachelle
5 answers Last reply
More about blue boxes screen freezing bsod full screen video
  1. My best educated guess is that the GPU is dying OR its overheating.
  2. austing said:
    My best educated guess is that the GPU is dying OR its overheating.


    I had it cleaned internally and the thermal paste was replaced, so would that rule out overheating?
  3. rachelleanita said:
    austing said:
    My best educated guess is that the GPU is dying OR its overheating.


    I had it cleaned internally and the thermal paste was replaced, so would that rule out overheating?


    Yess deffinately, did you also have your CPU cleaned/re-paste'ed too?

    Another thing could be a dying motherboard too.

    But most likely the Graphics Card.

    My assumptions would be: (In order from most likely, to least likely)

    Dying Graphics Card
    Dying PowerSupply
    Dying motherboard
  4. austing said:
    rachelleanita said:
    austing said:
    My best educated guess is that the GPU is dying OR its overheating.


    I had it cleaned internally and the thermal paste was replaced, so would that rule out overheating?


    Yess deffinately, did you also have your CPU cleaned/re-paste'ed too?

    Another thing could be a dying motherboard too.

    But most likely the Graphics Card.

    My assumptions would be: (In order from most likely, to least likely)

    Dying Graphics Card
    Dying PowerSupply
    Dying motherboard



    Hmm, I'm not sure if the CPU was cleaned. Do you recommend I bring it in to somebody to fix? I'm guessing this is nothing I could do on my own. Or is there a way I can test it to see which one is the culprit?

    Lastly, I have searched for another graphics card but the only one I can find is for Alienware. Does it matter which computer it says it was for or are they all the same cards? I cannot find anything different :(

    Thanks again!
  5. There is a way to test.

    Graphics - Uplug your graphics card and run off of the integrated graphics and see if it crashes still
    Power Supply - You'l need to have a shop test it, or try a diffrent one if you have an extra
    Motherboard- check for busted caps on the motherboard (look closely )

    Alienware graphics cards will work for regular desktop PC's, just make sure your power supply has enough watts to run the card.
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