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Dell XPS 8500, amd video card crashes

Tags:
  • Dell Studio Xps
  • Graphics Cards
  • AMD
  • Graphics
Last response: in Graphics & Displays
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April 25, 2013 12:10:15 AM

I have had a Dell XPS 8500 for 1 year. Have had increasing crashes, all with same fatal error message indicating video card failure. I am aware of the Dell 460W PSU issue, and not having enough power needed ( at least 500-550W). What component is needed to correct this issue, as it seems it is a hardware problem, not software. Am under extended warranty, but don't feel Dell can/will fix it.

More about : dell xps 8500 amd video card crashes

a b U Graphics card
April 25, 2013 7:25:11 PM

so what GPU you have, is it came with XPS or you upgraded? Do you have another PC to test this card?
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April 26, 2013 9:33:26 AM

Kisianik said:
so what GPU you have, is it came with XPS or you upgraded? Do you have another PC to test this card?


The card I have, AMD Radeon 7500 series, came with the XPS 8500 unit. I deleted it from my system yesterday, with the aid of a Dell rep, upgraded to the newest card by AMD, and adjusted my BIOS afterward. Now, will wait and see if this corrects the frequent crashes caused by the video display card.
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a b U Graphics card
April 26, 2013 10:55:42 AM

I am glad that everything is moving in the right direction. As long as you have warranty, use it, don't think, you pay for it, let Dell think.
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