Computer Can't Run Fullscreen Games

TomDaOne23

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Mar 12, 2013
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Back around Christmas time, my friend was thinking about getting a new computer. I said I'd help him out, and I did by picking out some parts on Aria Technology. Since he didn't have a huge budget to play about with, I decided to go with the following parts:

https://www.aria.co.uk/WishList/bSYD1-ZdK9j5jRECSpuXmw,,

This left him with about another £30 to spare so I said he could have my old GTX560 for that. This was the only part that wasn't brand new and had been pre-owned (by me). I purchased this the previous Christmas, so it was a year old.
When I look over the parts.
They seem to look like they should all be properly compatible but I'm 15 and have only been properly into computers since November 2011, so I can't really say I'm the most experienced person with computer hardware, but I know a thing or two, so don't take me for someone that isn't going to understand what you're talking about if you get technical. I have previously built my mum's computer, and had done a bit of upgrading on my own before I built his.

Now here's the problem, my friend has had this PC build for almost 5 months now, (since Christmas as I mentioned) and since he got it, he hasn't been able to go into fullscreen mode with anything (The only exceptions being YouTube, anime websites and ARMA II). So when I first got the computer up and running for him, one of my friends on Skype was generous enough to send me a code copy of Borderlands 2 to celebrate him getting a gaming computer, to install on his system. When the game finished downloading, I started it up and it ran, but got a surprisingly low frame rate. Probably about 10-15 FPS (Now I assume that it must have been the Intel HD 2500 graphics at work.) I fiddled around inside the case a little and when I turned the computer back on and ran Borderlands 2, it came up with the monitor saying "No-signal". I fiddled around with the DVI cable a bit and then restarted the computer because nothing was happening. I did this a few times and it came back on. I then downloaded the latest drivers at the time for the card from the Nvidia website and tried to update the drivers. It got a little way through updating it and the monitor no-signalled, so I restarted it again a few times and the drivers hadn't installed correctly. I tried a few things, including taking the graphics card out and putting it back in again. Doing a clean update with the drivers and even leaving it for about 10 minutes after it no-signalled in the driver updating progress. The drivers never updated properly.
The fullscreen problem seems to be with most games apart from ARMA II. At the time he didn't have access to many games so he tried running RuneScape in fullscreen, and also MapleStory. These also made his monitor no-signal.
I told him to consider buying a new graphics card. He said he was going to when it came round to his birthday in May. It's getting closer to his birthday now and his mum is now saying that she doesn't want to be buying him a new graphics card (GTX660) for his birthday when the problem still isn't fixed yet.

Personally, I don't think that it would be a problem with the graphics card as about a few weeks before I installed it into his system, I had it running fine with my system, but I might be wrong. I hope I am not since if he gets a new graphics card, I said I would buy the GTX560 back off him for £30 if it worked as I was hoping to use it in a 2nd computer build that I would put together this Christmas.

TL;DR - I'm sorry I can't really sum it up short, and I know it's a long post, but I just wanted to be as informative as possible.

If you have any ideas or suggestions on what to do, please reply with anything of relevance.
 


Sounds like you have the Intel HD graphics hooked up as opposed to the discrete card. I would suggest having a look in the bios, disabling the onboard graphics, then restart with the Monitor cable going to the discrete card only. Hopefully that will fix it!
 

festerovic

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Can you get the monitor model he is using? To me it sounds like the game is telling the monitor to run in a resolution or refresh rate this is not supported by the monitor.

Assuming Windows 7, if you right click the desktop, select Screen Resolution, then click Advanced Settings, then click Monitor. If it says Generic PnP Monitor, you might try to find a driver/INF for the monitor he is using. Also make sure "Hide modes that monitor can't support" is checked.
 

TomDaOne23

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Mar 12, 2013
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Indeed. It does sound like that, but I checked it a while back and onboard graphics is disabled in the BIOS menus.
 

TomDaOne23

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Mar 12, 2013
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The monitor model should be in the wishlist link. Also, my first monitor also says this same thing but I've never had problems like this. Also, "Hide modes that monitor can't support" is checked.
 

TomDaOne23

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Mar 12, 2013
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If he were to update the drivers for his monitor, I think I've found the one he should be installing...

http://global-download.acer.com/GDFiles/Driver/Monitor/Monitor_Acer_1.0_Vistax64Vistax86XPx86XPx64W7x86W7x64_A.zip?acerid=634218429766021222&Step1=Monitor&Step2=G%20Series&Step3=G225HQV&OS=701&LC=en&BC=Acer&SC=EMEA_27

When he opens the .zip file that that link downloads, and goes into the folder, there are two files.
One is "G225HQV.icm" and the other is "G225HQV.inf". This driver is supposedly 64-bit Win7, yet in the .inf file it doesn't mention Win7. Also, when he double clicks on the .icm to execute it, nothing happens.
 

festerovic

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The icm file is a color calibration file I believe. When you get to the Monitor properties where it says Generic PnP monitor, it allows you to load a driver from there. Browse to the INF you got in the zip.

Make sure the refresh rate is set at 60hz, but you could also try 59hz if its available.

"The monitor model should be in the wishlist link. Also, my first monitor also says this same thing but I've never had problems like this. Also, "Hide modes that monitor can't support" is checked. "
--Yes mine too, but I have had monitors where this needed to be done, usually it was older TVs with VGA ports.

Also, you mentioned using the DVI cable and jack to connect with, can you try a VGA cable?
 

TomDaOne23

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Mar 12, 2013
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I just did a bit of a search before you sent this and found out that .icm was indeed a colour calibration file, but I couldn't seem to locate it when I chose to find the driver file manually.

Make sure the refresh rate is set at 60hz, but you could also try 59hz if its available.

Yeah, it is set to 60Hz.

Also, you mentioned using the DVI cable and jack to connect with, can you try a VGA cable?

The GTX560 doesn't have VGA output, nor does my friend have a DVI to VGA... Or he might. Possibly. I shall get him to check.