Windows 7 restart loop

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James Poehlein

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Apr 25, 2013
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I have windows 7 and everytime I try to start it up it says "repair your computer(recomended)" then just takes me to the main screen with no other options and just my mouse showing. I have tried all the options listed but nothing works. please help!!!!

My computer specs are:
System: Inspiron 570
BIOS Version: a01, 01/25/10
Service Tag: HDLMJM1

Processor Type: AMD Athlon(tm) II X4 630 Processor
L2 Cache: 2048KB
L3 Cache: N/A

Installed Memory: 4096MB
Memory Speed: 1066MHz
Memory Technology: DDR3 SDRAM
 
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dalethepcman

dalethepcman

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Jul 1, 2010
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Power off the system, then power it back on and immediately begin pressing F8 on startup. Repeatedly press F8 until the Windows boot menu appears. Select "Do not restart on system failure"

This should give you a BSOD with a hex code. (something like 0x00000B7 irq_not_less_or_equal)

Reply back here with the hex address and the description. :)
 
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J

James Poehlein

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Apr 25, 2013
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*** STOP: 0x000000ED (oxFFFFFA800422E940, 0xFFFFFFFFC0000185, 0x0000000000000000,0x00000000000000000)

I hope this is what you were talking about. Please help me :( this sucks. I also do not have the Windows 7 dvd disks, I have seen alot of people talking about the command prompt helping but I have no idea how to get to it cuz it wont start in safe mode or anything.
 
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James Poehlein

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Apr 25, 2013
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If I were to download that to a usb drive would that work and if so how do i get another key or is the key labeled on the computer somewhere? Also how do I download it to my portable usb drive? And it also says I'll need the drivers? I don't really know alot about computers.
 
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dalethepcman

dalethepcman

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I know you are new, but do not ask for help getting a product key. This is essentially you asking me to help you steal software. You are new here so I will still try to help you get your computer working.

Your existing key on the product sticker (usually found on the exterior of the computers case for desktops or next to / inside the battery compartment for laptops) will work. If the internet activation fails, you can perform over the phone activation.

There is a special way to make that work with a USB drive once you download it. I find iso to usb the easiest to create windows install disc's.

http://www.isotousb.com/
 
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J

James Poehlein

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Apr 25, 2013
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Ok, I see, I didn't know it was against the law to get a new key, I'm sorry. I still have the sticker on my desktop, is it the one labeled "product key"? Also I just download the file from the webpage you gave me then use that program you gave me to download it to my portable usb drive? Then I put it into my desktop that has the problem and it redownloads the OS? Or do I need to take additional steps? I really do appreciate all your help by the way!
 
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dalethepcman

dalethepcman

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No worries, I just wanted you to know that you shouldn't ask for a key. After creating a USB boot drive you will need to connect it to your broken computer then access the boot device selection menu (f12 for Dell, f9 for HP) select USB device and follow the instructions on this page.

http://windows.microsoft.com/en-us/windows7/start-your-computer-from-a-windows-7-installation-disc-or-usb-flash-drive

You will see a menu similar to this one

http://windows.microsoft.com/en-us/windows7/what-are-the-system-recovery-options-in-windows-7#

Click on "Command Prompt" When the DOS windows opens Type CHKDSK /r c: and press enter. (this can take a couple hours.) After this operation completes run it again. After it completes a second time type exit, press enter, then click "Restart" from the bottom right corner.

I will be leaving the forums for the night soon, but this process should take a few hours anyways.

If this fails to get your PC working we will need to reinstall your OS. This is when you would use your product key (don't share it / type it on the internet by the way.)

Post back with your results.
 
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Kisianik

Kisianik

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Jan 24, 2013
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Basically, right now you are about to reinstall your Win7.
One question, when the loop starting, how far you getting on the screen, is it happened when you pass the main screen with F2 and F12 options?
I have Inspiron 570 as well, I know for fact that there is extra small partition (part of the hard drive) on your hard drive with WIn7 back up image. The idea is to activate this image - it will restore your PC to the factory condition.
At this point you will loose all your data, there is no turning back way.
If you use this image, you can save time vs getting new Win7 install. With new Win7 install, you will need to find all the drivers and ancillary programs.

So, do you want to return your PC back, when you just got it from the Dell?
 
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dalethepcman

dalethepcman

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At what part of the process are you having problems with and I will go into greater detail.

We are not to the point of reinstalling yet. The specific error can usually be fixed by running a check disk.
 
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J

James Poehlein

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Apr 25, 2013
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Ok, I am having problems with getting the stuff I downloaded onto my usb drive, I'm not even sure if I downloaded it correctly. Once it was finished downloading, it asked me if I wanted to unzip it through jzip so I did. Was I supposed to unzip it?
 
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