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DDR2 1Gb RAM

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April 26, 2013 12:44:42 AM

One customer brought his CPU for repair, As per his request, I did everything nicely. But, He said that 2GB RAM was missing from that day. I did nothing, opening CPU but installed Windows 7 only. He suspected me that I exchanged his 2GB RAM with 1GB RAM. Can anybody help me to make a clear cut? Is there any chances to know like system recent operations. I really feel upset due to this unexpected incidences
mhkhawlhring@gmail.com

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April 26, 2013 7:06:35 AM

Open the case and see what the chip is. This is odd, seems like the customer is trying to pull a fast one on ya. Do you have the PC for trouble shooting or does the customer have it? Sounds like he wants a bigger ram and can't afford it. When you right click My Computer and click properties, does the memory say like 2GB but only 1GB usable? If so try Click Start, type msconfig , click the boot tab, click Advanced Options button, put a tick in the Maximum Memory box, hold the up arrow under that till it stops or type in your ram amount 2000 then hold the up arrow till it stops, hit ok, hit ok, restart, tick that box that says don't show me this again, hit ok, now right click my computer, click properties and see if it says 2GB.
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April 26, 2013 10:45:43 AM

K Hnehnamawia said:
One customer brought his CPU for repair, As per his request, I did everything nicely. But, He said that 2GB RAM was missing from that day. I did nothing, opening CPU but installed Windows 7 only. He suspected me that I exchanged his 2GB RAM with 1GB RAM. Can anybody help me to make a clear cut? Is there any chances to know like system recent operations. I really feel upset due to this unexpected incidences
mhkhawlhring@gmail.com


It does sound like the person is trying to pull a fast one and get an extra amount of ram. Your stating that the customer is saying that 2gb is missing and then you say that he's claiming that you replaced the 2gb with 1gb so what is the total ram amount that he's claiming was in there, 2gb? Now there's only 1gb? When taking the computer to upgrade the OS wouldn't you have checked to see if the ram met the min. requirements for Win 7 ?

Other than the OS not making all the ram usable like the previous post says this is between you and your customer and neither of you can prove if there was 2gb originally or not. Given that this is about DDR2 there is little chance that your customer can produce an original receipt for the computer purchase showing what it had for ram. So it will be up to you what you want to do.
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