Home page at Firefox has been hijacked by AOL

I followed this advice here, but it did not solve the problem.
I am going to now try Saga Lout's suggestion, and I'll get back to this thread again afterwards.
Thank you anyway. Malwarebytes is still a good utility.

Wholly bananas! How do you guys know all this stuff?
Look, I followed your instructions, accepted the "Here be dragons" warning, and I actually found (at the bottom of a whole bunch of stuff aol related) the following:
Preference Name: Browser.Startup.Homepage
Status: User Set
Type: String
Value: HTTP://WWW.AOL.COM/?MTMHP=HYPLOGUSAOLP00000019

Two questions:
1. Do I double click on the Value to change it?
2. Do I have to include the: /?MTMHP=HYPLOGUSAOLP00000019 after the choice of my home page, which will be prefaced by http://www.[my choice of home page].com ?
One more question:
3. What about all the other stuff preceeding the Browser.Startup.Homepage? What do I do with all that stuff?

By the way, you folks know that your rock! I just don't know how you can possibly know all about these things. But rock on, and thanks for your assistance.

Would I just write it like this: http://www.7online.com
Is this correct?
And, again, what will happen to all the other stuff on the aol about.config page?
Thank you so much for your help.
And, of course, if I was able to contribute something to someone then I absolutely will pass it on.

I followed your advice, but it is still a problem. It will change the homepage immediately, but if I close the browser and reopen it then its back to AOL. Also: in the about:config page, after I've made the change to my preferred homepage as instructed by you, there is no way to save the change. All I can do is click on the back arrow to get out of the about:config page.

Standby, I'll get back to ya all soon.
I have already tried purging Firefox and re-downloading it. But to no avail. Problem still persists.
I have also checked the Firefox plugins. No help there either.
Next I'll try Hijack this. I need to find the time between work and things. Please monitor and standby.
Thank you

I just tried:
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems?esab=a&s=reset+firefox+to+defaults&r=1&as=s

As even an uninstall and a reinstall won't always get rid of all your preferences.
This seemed to solve the problem, but I do not know for sure yet, since I want to see what happens after I shut down my Firefox browser and close my computer for a while. If I come back later and find that the problem is solved then I will report back to all of you.

Let me add this:
It never ceases to amaze me how million/billion dollar companies treat customers. While AOL is indeed a great organization, it is still unbelievable how you're treated when you call in for tech support. Unless you're willing to follow the robotic prompts, which is both annoying and time consuming, then you're in for a mighty long process to get connected to a tech rep. It is so unfair.

Why these companies do not give people an option of just getting connected to a tech rep or cooperating with their robotic system is beyond me. These companies who use these systems feel their time management needs are more important than the people who have to deal with them. This is wrong.

Well, for the benefit of those following this discussion, I did figure it maybe worth calling AOL about this problem. Today, I spent one and a-half hours not only dealing with their robotic system and figuring how to bypass it, but also speaking to a front line rep for the first hour, and also to this person's supervisor for the last half hour. They attempt to give you a run around. They do not admit to causing this problem. They try to get you to pay for outside tech support to resolve the issue. All of which is a waste of your time, energy and efforts.

In my opinion, they caused this problem in the first place. And if they felt the need to recommend outside paid tech support then they should be footing the bill. That is AOL needs to be burdened with the responsibility to find out why this problem started in the first place.

I told them today, that I never registered with them, never gave them my name, never gave them my phone number, never gave them my email. I didn't even want to relay any confidential info to them today either, since I don't know what they will do with it.

What a situation this has been. It should be their responsibility to find out why my Firefox browser was showing their site as my homepage, not mine. I did nothing, absolutely nothing, to cause this situation.

I am happy, however, that people on this wonderful site are helpful and understand the problems that people face.

I do finally believe after all things I've tried to do to solve this problem that the resetting of my Firefox browser may have solved this problem. Why Firefox feedback team didn't get back to me is disappointing; they could have also told me about the reset process. They could have told me about this two weeks ago.

Let's see what happens now. I'll get back to you all soon.

[/quotemsg]

Glad we could help, if the reset solved your problems please mark it as such so others with your issue can easily see how to fix it.

Laurence[/quotemsg]

To all viewers of this thread: I had reset my Firefox as described above, and it did indeed solve my problem. Finally!!!!

I left my computer off for several hours now and came back, booted up my computer, clicked on my Firefox browser and--NO MORE AOL HOMEPAGE!!!! Thank the Gorillas of the Rainforest!

Don't mess with my Gorilla Computer Gurus!

Now the only thng I need to do is either review the folder on my desktop: Old Firefox Data or just delete the whole Old Firefox Data folder and start over with setting Firefox up the way I like it.