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New Router, Same Problem - Intermittent Connection

Last response: in Wireless Networking
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April 26, 2013 3:49:40 PM

Hi All,

I recently moved into a new apartment, and, upon my arrival discovered that the internet would intermittently connect and disconnect. After much trial and error, and, after having a representative of Comcast come to my home - he suggested that my issue was with the router and not the ISP.

Since then I have purchased a Netgear Router - WNDR3400v2. For the first two weeks, it worked perfectly, no dropped connections, but still average speed. My security settings are - WPA2-Personal/AES.

All of a sudden, the connection issues are back. A firmware upgrade is available, but I can't seem to figure out how to apply it. There isn't any button to click in the Netgear Genie to accept the changes. My laptop is an ultra thin Samsung Series 9, so I can't directly connect to the router/modem to troubleshoot the issues myself.

Other things to note; my computer is at the back of the house, but I'm still showing several bars of signal even on the worst of days. Even very near the router, I still have connection issues, so I wonder how much this is really affecting my connection overall.

Any ideas on what the problem could be and where I should start?

Thanks so much for your help. A solution to this problem would be a huge help as I work from home and am also dearly missing playing video games online!

- Elizabeth
April 26, 2013 3:56:57 PM

Try to change the channels in the router. Maybe that helps.
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April 26, 2013 3:58:38 PM

I had a similar problem with my COX cable modem connection. I'm assuming yours is also a cable modem. I also replaced my router to no avail. It turned out that the "F" connector on the coaxial cable coming to my house from the street was making an intermittent connection. When it was replaced the problem went away. Since you're in an aprtment there may be several "F" connectors between you and the street. Tell Comcast their suggestion cost you a lot of money and didn't solve the problem. The Netgear forum can probably help with your firmware issues.
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