Newly bought computer BSOD

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peccaraze

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Apr 28, 2013
5
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10,510
I just got my Alienware M17xR4 Windows 8-64bit and it crashed around 7-8 times the first night. Then I decided to reset and install my window 8 again. After I install drivers the problem came back.

BSOD:whea_uncorrectable_error

Dump from osronline

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9200.16551.amd64fre.win8_gdr.130306-1502
Machine Name:
Kernel base = 0xfffff803`f4a0d000 PsLoadedModuleList = 0xfffff803`f4cd9b00
Debug session time: Sun Apr 28 01:53:42.822 2013 (UTC - 4:00)
System Uptime: 0 days 0:04:29.478
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800b7e6028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_GenuineIntel

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

STACK_TEXT:
fffff880`02eae968 fffff803`f518693d : 00000000`00000124 00000000`00000000 fffffa80`0b7e6028 00000000`be000000 : nt!KeBugCheckEx
fffff880`02eae970 fffff803`f4b6d969 : 00000000`00000001 fffffa80`07614ca0 00000000`00000000 fffffa80`0b7e6028 : hal!HalBugCheckSystem+0xf9
fffff880`02eae9b0 fffff803`f51866e3 : 00000000`00000728 00000000`00000007 fffff880`02eaeb10 fffffa80`07614ca0 : nt!WheaReportHwError+0x249
fffff880`02eaea10 fffff803`f518600c : 00000000`00000010 fffffa80`07614ca0 fffff880`02eaebc8 fffffa80`07614ca0 : hal!HalpMcaReportError+0x53
fffff880`02eaeb70 fffff803`f5185f07 : fffffa80`0737b020 00000000`00000001 00000000`00000007 00000000`00000000 : hal!HalpMceHandlerCore+0xd4
fffff880`02eaebc0 fffff803`f5185d64 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe3
fffff880`02eaec00 fffff803`f5186edb : fffffa80`0737b020 fffff880`02eaee30 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
fffff880`02eaec30 fffff803`f4a6557b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`02eaec60 fffff803`f4a6532e : 00000000`00000000 fffff803`f4a652af 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
fffff880`02eaeda0 fffff880`09f60984 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x16e
fffff880`02ece888 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x18


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------


This free analysis is provided by OSR Open Systems Resources, Inc.
Want a deeper understanding of crash dump analysis? Check out our Windows Kernel Debugging and Crash Dump Analysis Seminar (opens in new tab/window)

Thanks for helping
 
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dodger46

dodger46

Splendid
Nov 19, 2011
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Having re-installed drivers, it points to a hardware failure. Rather than waste time analysing, send it back whence it came with the details of the BSOD. Meanwhile you could try a couple of things, like running with a stick of memory removed, and run a HDD test (you may find one in your UEFI)
Some to choose from
http://www.seagate.com/support/downloads/
http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/
http://support.wdc.com/product/download.asp?groupid=606&sid=3
Just to satisfy your curiosity..
 
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peccaraze

Honorable
Apr 28, 2013
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10,510


I used a program from your link (Data lifeguard Diagnostic for Windows) and it didn't seem to have any problem.
Any thought?
 
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dodger46

dodger46

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Nov 19, 2011
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HDD should be fine, then. If you don't want to open up the back and remove sticks of RAM try Memtest 86, preferably the bootable version that you burn to a disk, as it will test more RAM (not being used by Windows)
http://www.memtest.org/#downiso
Which drive did you check? Realised you have a combination of SSD and HDD, SSD unlikely to be at fault, depending on where your Games are stored whether the HDD(s) cause problems. For your SSD
http://www.softpedia.com/get/System/Hard-Disk-Utils/SSDlife-Free.shtml
 
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peccaraze

Honorable
Apr 28, 2013
5
0
10,510


My laptop just finished 1 pass of memtest and showed no error so far.
Also , I didn't use SSD. My settings is 2 HDD (ST9500423AS) 500gb with RAID0 by intel.
 
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dodger46

dodger46

Splendid
Nov 19, 2011
4,837
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24,960
When you re-installed Windows, was it from an Installation disk or from a recovery partition?
If the memory testing finds nothing, chances are it's an obscure Hardware fault, probably Motherboard related and difficult to diagnose. Leave it to your supplier to find!
 
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peccaraze

Honorable
Apr 28, 2013
5
0
10,510


I install from dell recovery media disk.
 
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