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Video Hardware Error

Last response: in Graphics & Displays
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April 29, 2013 8:37:55 AM

Recently I've been having trouble with my graphics card only in which case I believe is an overheating issue.

I recorded a crash by using GPUZ's render test and at around 55°C (the same in L4D2 for that instance); the graphics drivers will crash telling me that: Display driver has stopped responding and recovered".

Under reliability monitor this is the error:
Copied to clipboard:
Spoiler
Source
Windows

Summary
Video hardware error

Date
‎29/‎04/‎2013 16:12

Status
Not reported

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Files that help describe the problem
WD-20130429-1611.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
BCCode: 117
BCP1: FFFFFA8006C84010
BCP2: FFFFF88004796E90
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Here is the temporary dump file for anyone who can read it: WD-20130429-1611.dmp

I have tried uninstalling/reinstalling my graphics drivers and it should be reported that this has only began happening after I bought and purchased Arma III; where I was faced with a D3D driver error.

PC Specs:
i5 3570K
eVGA GTX670FTW
8GB Corsair RAM
Corsair HX650W PSU

My graphics card also crashed twice more whilst typing up this post and the errors are as follows:

Spoiler
Source
Windows

Summary
Video hardware error

Date
‎29/‎04/‎2013 16:20

Status
Not reported

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Files that help describe the problem
WD-20130429-1620.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
BCCode: 117
BCP1: FFFFFA80093FE420
BCP2: FFFFF88004796E90
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


and

Spoiler
Source
Windows

Summary
Video hardware error

Date
‎29/‎04/‎2013 16:20

Status
Not reported

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Files that help describe the problem
WD-20130429-1620-01.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
BCCode: 117
BCP1: FFFFFA80093FE420
BCP2: FFFFF88004796E90
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


If anymore details are needed please inform me!

More about : video hardware error

April 29, 2013 9:18:38 AM

So if it has crashed while typing that post, it wouldn't be an overheating problem, because it wasn't under load at that point? Also, have you tried *different* drivers? (as in, if you are using the latest, try an older version)

Have you changed any other hardware before this started?
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April 30, 2013 5:21:46 AM

Dandalf said:
So if it has crashed while typing that post, it wouldn't be an overheating problem, because it wasn't under load at that point? Also, have you tried *different* drivers? (as in, if you are using the latest, try an older version)

Have you changed any other hardware before this started?


Alright sorry for the long wait.
I decided to roll back to 310.70 drivers as these are the drivers I have spent most time with (after assembling my PC I used default disc drivers and quickly updated to the most recent of the time; 310.70), and I found that at 55°C there was no such immediate crashes, in fact I kept on the GPUZ render test for 5 - 10 mins and saw no such crashes, and even peeked 56°C.
But after being satisfied with the results and having been just about to rest my worries; upon closing the render test my screen did go black and the drivers had crashed again, although this time with no tantalising artifacting.

Here is an eVGA Precision graph image; see if anyone notices anything peculiar about these readings:
(I think it's easy to see where the render test begun and ended)


Here is the reliability monitor clipboard of the crash:

Spoiler
Source
Windows

Summary
Video hardware error

Date
‎30/‎04/‎2013 13:07

Status
Not reported

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Files that help describe the problem
WD-20130430-1307.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
BCCode: 117
BCP1: FFFFFA800764E010
BCP2: FFFFF88004BA7E90
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


And to anyone who can read it, the temp dump file:WD-20130430-1307.dmp.
m
0
l
Related resources
May 1, 2013 4:31:11 AM

Alright, so I tried again today and got a BSOD at around same temperatures (55°C).
The BSOD was a DRIVER_VERIFIER_DETECTED_VIOLATION.

I searched up online and discovered that I should try reinstalling the latest graphics drivers, but since they don't work too well for me anyhow, I decided to just uninstall all drivers and straight-up install 310.70; as opposed to last time where I installed 314.22 then clean installed 310.70 using NVIDIA's driver installation 'clean install' option.

Now I'm right back at the start where I get visual artifacting and crashes when I approach 55°C using GPUZ's simple render test. :S

310.70 have been the most stable graphic drivers for me as I have used them the longest without difficulties.
I have not installed, nor tampered with any hardware since these problems begun and I'm beginning to think that it may be other software causing the crash; perhaps EVGA PrecisionX or Virtu MVP?

Any help is dearly appreciated!


m
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May 1, 2013 9:51:36 AM

Now having completely cleaned by graphics drivers version to the latest 314.22 drivers, and now looking into possible power issues as being a root cause I discovered that upon assembling my computer in an earlier state I was forced to connect the two six-pin power connectors for the card to my PSU using a peculiar cable that slotted into the PSU using a 4-pin connector, which I always thought could of been the underlying cause and I quickly sought to replace this bizarre cable with the proper two six-pin to six-pin power connectors the card should have been connected to prior.

While performing the GPUZ render test I found that my max power % had increased slightly, although possibly negligibly.
Also during the test I did still crash although not as vigorously and not leading on to any consequent crashes; (as usually beforehand I would receive an initial crash and subsequent ones even after the test had ended).
So my new question is: is that might my 650W PSU be incapable of supplying sufficient power? and are there any software that can accurately assess the whole system's power usage without the need to go buy a voltmeter or whatnot?.

Here is the new EVGA Precision X graph of the test:


Thank you for any help.
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!