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Laptop locks up, but mouse still moves

Last response: in Windows 8
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April 30, 2013 2:29:12 PM

Hi, thanks in advance to anyone who can help.

The laptop will freeze up randomly. It doesnt have at a certain time. Sometimes, I can go the whole day without freezing up. Other times, it'll happen immediately after the laptop boots up. It's completely random. After freezing, the only way to get it working against is to do a hard reboot.

I can usually tell when it's about to freeze because the cursor will change into the blue rotating circle. After that, everything starts to lag, and finally, the whole laptop just stops working, except for the mouse. I can still move the mouse around, it's just that nothing is clickable or anything.

I've tried everything I can think of. I ran memtest, which passed. I used Windows 8's refresh feature. I've run SFC /scannow and tests with Seatools. I've even formatted the hard drive and reinstalled Windows 8 from scratch. The problem still persists. The motherboard has also been replaced twice. As a matter of fact, Asus replaced just about all of the innards when I had it RMA'd. I think the only things that are the same are the CPU and the GPU.

I ran chkdsk /r overnight. This morning, when I checked the laptop, it kept telling me to "insert boot disk and reboot" as if the hard drive was empty or wasn't being picked up. So, I took the hard drive out and connected it to a PC as an external drive. It's picked up fine by the PC. Seatools tests from that PC also come up as PASS.

I'm at a loss of what's going on. Anyone have any ideas? Right now, I'm running a Long DST on SeaTools right now, hoping it'll pick up something.

I've thought it could be the GPU/CPU, but wouldn't that also cause the mouse to freeze up as well if there was a problem?

My specs are:

Asus K53TA, 500GB Seagate Momentus XT. I'm using Windows 8 Pro. The notebook also has a Quad-Core 1.4Ghz AMD A6 processor and a Mobility Radeon 6520 GPU. If anyone needs any more info, I'd be glad to provide it. Any help would be excellent. Thanks.
a b D Laptop
a b * Windows 8
April 30, 2013 5:16:12 PM

Any hints in event viewer? i/o errors, timeouts?
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April 30, 2013 6:15:26 PM

noidea_77 said:
Any hints in event viewer? i/o errors, timeouts?


I actually just finished doing a full format. It took all day. I'm gonna reinstall Windows (again) to see if it happens again, then I'll check Event Viewer.

Thanks for the reply. I'll keep you posted.
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Related resources
May 1, 2013 11:51:01 AM

noidea_77 said:
Any hints in event viewer? i/o errors, timeouts?


OK, so it's still doing it. The only things I see in Event Viewer are:

Driver install failed, result=0x8024001E for devnode 'PCI\VEN_1002&DEV_9647&SUBSYS_107C1043&REV_00\3&267A616A&1&08'

S-channel: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 47.

Kernel - PnP: The driver \Driver\WudfRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#.

Kernel - Power: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I don't know what to make of any of those. They seem to be recurring. The last one, I guess, is from when I have to do a hard reset. I had an extra stick of RAM lying around, so I swapped it with the RAM that was already in the laptop to see if it still crashes.

Also, for some reason, whenever I try to install my graphics drivers from the AMD website, I get a message saying that "AMD Catalyst could not be downloaded because of incompatible hardware/software."

I can download and install the beta drivers just fine, however. I searched the message, and apparently, it's an issueg MAC users with bootcamp run into, which is weird, since I'm not using a MAC.
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a b D Laptop
a b * Windows 8
May 1, 2013 1:03:31 PM

rockman0 said:
noidea_77 said:
Any hints in event viewer? i/o errors, timeouts?


OK, so it's still doing it. The only things I see in Event Viewer are:

Driver install failed, result=0x8024001E for devnode 'PCI\VEN_1002&DEV_9647&SUBSYS_107C1043&REV_00\3&267A616A&1&08'

S-channel: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 47.

Kernel - PnP: The driver \Driver\WudfRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#.

Kernel - Power: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I don't know what to make of any of those. They seem to be recurring. The last one, I guess, is from when I have to do a hard reset. I had an extra stick of RAM lying around, so I swapped it with the RAM that was already in the laptop to see if it still crashes.

Also, for some reason, whenever I try to install my graphics drivers from the AMD website, I get a message saying that "AMD Catalyst could not be downloaded because of incompatible hardware/software."

I can download and install the beta drivers just fine, however. I searched the message, and apparently, it's an issueg MAC users with bootcamp run into, which is weird, since I'm not using a MAC.

The is obviously something wrong with the hardware, but i don't know what. The Driver install failed is the graphics driver for AMD Radeon HD 6500M Series. Ignore the S-channel error. The"The driver \Driver\WudfRd failed to load for the device" is related to a usb storage device. There is nothing, that explains the freezes.
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May 1, 2013 4:37:55 PM

noidea_77 said:
rockman0 said:
noidea_77 said:
Any hints in event viewer? i/o errors, timeouts?


OK, so it's still doing it. The only things I see in Event Viewer are:

Driver install failed, result=0x8024001E for devnode 'PCI\VEN_1002&DEV_9647&SUBSYS_107C1043&REV_00\3&267A616A&1&08'


S-channel: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 47.

Kernel - PnP: The driver \Driver\WudfRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#.

Kernel - Power: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I don't know what to make of any of those. They seem to be recurring. The last one, I guess, is from when I have to do a hard reset. I had an extra stick of RAM lying around, so I swapped it with the RAM that was already in the laptop to see if it still crashes.

Also, for some reason, whenever I try to install my graphics drivers from the AMD website, I get a message saying that "AMD Catalyst could not be downloaded because of incompatible hardware/software."

I can download and install the beta drivers just fine, however. I searched the message, and apparently, it's an issueg MAC users with bootcamp run into, which is weird, since I'm not using a MAC.

The is obviously something wrong with the hardware, but i don't know what. The Driver install failed is the graphics driver for AMD Radeon HD 6500M Series. Ignore the S-channel error. The"The driver \Driver\WudfRd failed to load for the device" is related to a usb storage device. There is nothing, that explains the freezes.


The only thing that hasn't been tested or replaced is the processor, and I don't think that's the problem. Is it possible the Windows 8 installation disc I'm using is corrupt or something?

Also, I'm not sure if this helps or not, but I did Driver Verifier, after I read it on another website. The computer BSOD and left a dmp file:

http://www.2shared.com/file/Bz6Zcina/050113-10420-01.ht...


EDIT: OK, I hope I"m not jinxing anything, but I may have figured it out. I think the laptop's been overheating. I installed SpeedFan to check the temperatures, and it hasn't frozen up since then. I did freeze once when I started the computer before I could get SpeedFan running. I'm guessing the people who repaired the laptop didn't apply the paste or whatever correctly? I guess I'll check it out when I'm in the mood for it.
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