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SMART Test completed with a failure of the read element

Last response: in Storage
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May 4, 2013 10:50:04 AM

Okay so to start I am pretty new to all this. I was a Mac user (please don't hate me) for several years, but I have now switched to Windows and recently had help from a friend making a custom built pc with Windows 7 ultimate. The build initially had a Seagate 1TB hard drive, but after a week it started to fail on me. It would lag and programs would open at a snail's pace. I returned that hard drive and went with Western Digital. It's been working so much better now, but occasionally the computer will freeze (no lag whatsoever, just freezing), but not often enough that I felt too worried. Just to feel safe though I ran a SMART test using Disk Checkup, but it came up with the error "the last self-test routine completed with a failure of the read element". It comes up in both the quick and extended test, but the quick test only makes it 90% and the extended does not make it past 10%. Also below the test it says "Warning: It has been observed that some drives that claim to support the Disk Self Test standard don't in fact fully support the specification. Some drives report the progress/status incorrectly. Your mileage may vary". So I'm not sure if there truly is anything wrong with my hard drive.

As I said before I am pretty new to this so any help or advice anyone can provide is greatly appreciated. Also for more info on my drive I exported the disk info from disk checkup and copy pasted it below.



*** DiskCheckup V3.1 Build: 1005 Report ***

SysInfo DLL Version: SysInfo v1.0 Build: 1028
Time of export: 12:40:06 04-May-2013

Device information:
Device ID: 0
Interface: SATA
Device Capacity: 953867 MB
Serial Number: WD-WMC1S1862227
Model Number: WDC WD10EZEX-75ZF5A0
Firmware Revision: 80.00A80
Partitions:
C: 953766 MB

ATA information:

Disk geometry:
Cylinders: 121601
Tracks/Cylinder: 255
Sectors/Track: 63
Bytes/Sector: 512
Total disk sectors: 1953525168
Logical sector size: 512
Physical sector size: 4096
Media rotation rate: N/A
Buffer size: 0 KB
ECC size: 0 Bytes

Standards compliance:
ATA8-ACS Supported: Yes
ATA/ATAPI-7 Supported: Yes
ATA/ATAPI-6 Supported: Yes
ATA/ATAPI-5 Supported: Yes
ATA/ATAPI-4 Supported: Yes
Serial/Parallel: Serial
SATA 3.0 Compilance: Yes
SATA 2.6 Compilance: Yes
SATA 2.5 Compilance: Yes
SATA II: Ext Compilance: Yes
SATA 1.0a Compilance: Yes
ATA8-AST Compilance: No
World Wide ID: 50014EE0AE28B8C5

Feature support:
SMART supported: Yes
SMART enabled: Yes
SMART self-test supported: Yes
SMART error log supported: Yes
LBA supported: Yes
IORDY supported: Yes
CFast supported: No
DMA supported: Yes
Maximum Multiword DMA mode supported: 2
Multiword DMA selected: None
Maximum UltraDMA mode supported: 6
UltraDMA selected: 6
Maximum PIO mode supported: 4
SATA Compliance: Yes
NCQ priority information supported: Yes
Unload while NCQ commands are outstanding supported: No
Phy Event Counters supported: Yes
Receipt of power management requests supported: Yes
NCQ feature set supported: Yes
SATA Gen2 Signaling Speed (3.0Gb/s) supported: Yes
SATA Gen1 Signaling Speed (1.5Gb/s) supported: Yes
Software Settings Preservation: Supported, Enabled
In-order data delivery: Not supported
Initiating power management: Supported, Disabled
DMA Setup auto-activation: Supported, Disabled
Non-zero buffer offsets: Not supported
Trusted Computing supported: No
Host Protected Area (HPA) supported: Yes
Read look-ahead supported: Yes
Read look-ahead enabled: Yes
Write cache supported: Yes
Write cache enabled: Yes
Power management supported: Yes
Security mode supported: Yes
Security mode enabled: No
Device Configuration Overlay (DCO) supported: Yes
48bit Addressing supported: Yes
Auto Acoustic Managment (AAM) supported: No
Power-up in Standby (PUIS) supported: Yes
Power-up in Standby (PUIS) enabled: No
Advanced Power Management (APM) supported: No
CompactFlash Association (CFA) supported: No
General Purpose Logging (GPL) supported: Yes
Streaming supported: No
Media card pass through supported: No
Extended power conditions supported: No
Extended status reporting supported: No
Write-read-verify supported: No
Free-fall control supported: No
TRIM command supported: No
SCT command transport supported: Yes
NV Cache enabled: No
NV Cache Power Management supported: No

SMART ATTRIBUTES:
ID Description Status Value Worst Threshold Raw Value TEC
---------------------------------------------------------------------------------------------------------------------------------------------
1 Raw Read Error Rate OK 200 200 51 864 N.A.
3 Spin Up Time OK 176 174 21 2175 N.A.
4 Start/Stop Count OK 100 100 0 35 N.A.
5 Reallocated Sector Count OK 200 200 140 0 N.A.
7 Seek Error Rate OK 200 200 0 0 N.A.
9 Power On Time OK 100 100 0 216 N.A.
10 Spin Retry Count OK 100 253 0 0 N.A.
11 Calibration Retry Count OK 100 253 0 0 N.A.
12 Power Cycle Count OK 100 100 0 34 N.A.
192 Power off Retract Count OK 200 200 0 2 N.A.
193 Load Cycle Count OK 200 200 0 32 N.A.
194 Temperature OK 112 103 0 31 C N.A.
196 Reallocation Event Count OK 200 200 0 0 N.A.
197 Current Pending Sector Count OK 200 200 0 0 N.A.
198 Uncorrectable Sector Count OK 100 253 0 0 N.A.
199 UltraDMA CRC Error Count OK 200 200 0 0 N.A.
200 Write Error Count OK 200 200 0 0 N.A.
240 Head flying hours OK 100 100 0 209 N.A.
241 Total LBAs Written OK 200 200 0 1065310152 N.A.
242 Total LBAs Read OK 200 200 0 924155839 N.A.

SMART HISTORY:
Attribute ID: 1 Attribute Name: Raw Read Error Rate
Date Value Worst
---------------------------------------------------------------------------------------------------------------------------------------------
Tue Apr 16 18:49:13 201 200 200
Tue Apr 16 18:56:27 201 200 200
Tue Apr 16 18:56:31 201 200 200
Tue Apr 16 18:56:34 201 200 200
Tue Apr 16 19:11:28 201 200 200
Tue Apr 16 21:26:19 201 200 200
Tue Apr 16 21:26:23 201 200 200
Wed Apr 17 11:13:10 201 200 200
Wed Apr 17 11:28:10 201 200 200
Wed Apr 17 11:33:29 201 200 200
Sat May 04 11:33:02 201 200 200
Sat May 04 11:33:37 201 200 200
Sat May 04 11:38:09 201 200 200
Sat May 04 11:51:08 201 200 200
Sat May 04 11:53:09 201 200 200
Sat May 04 12:06:08 201 200 200
Sat May 04 12:08:09 201 200 200
Sat May 04 12:19:02 201 200 200
Sat May 04 12:21:08 201 200 200
Sat May 04 12:23:09 201 200 200
Sat May 04 12:36:08 201 200 200
Sat May 04 12:38:09 201 200 200
a b G Storage
May 4, 2013 11:18:58 AM

I owuld download and run WD own diagnostics and then use that RMA the drive.
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May 4, 2013 12:58:27 PM

das_stig said:
I owuld download and run WD own diagnostics and then use that RMA the drive.


I downloaded the Western Digital diagnostic program DLGDIAG and ran a quick test. This is what it came back with.

Quick Test on drive1 did not complete!
Status code = 07 (Failed read test element), Failure Checkpoint = 109
(Unknown Test)
SMART self-test did not complete on drive 1!
m
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!