did you make sure you downloaded the correct drivers for the laptop? One reason the download did not open is the download may be corrupted so try to re-download the driver.
I did. however i just fixed the whole resolution problem using the system restore in the advanced boot setting.
i redownloaded everything multiple times. I should contact the experts and let them do it not virtually. Thank god i was able to get out of the low resolution thing.
I'm very appreciated for your assistance. Thank you