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PC keeps shutting down when trying to play games.

Last response: in Video Games
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May 8, 2013 1:42:01 AM

PC Build: http://pcpartpicker.com/p/ETTR

I am using windows 7 home premium, 64-bit - Service pack 1. I have used windows update to install all recommended drivers and updates.

Hello everyone, I purchased and built my computer a few months ago and over the last week or so I have been having some trouble. When I go to play games my pc shuts off after a few minutes; sometimes it lasts much longer. Either way, when it shuts down I can start it back up without any delay. This happens with almost every game I play including ones like League of Legends or Skyrim on high quality.

My initial suspicion was that it might be the fact that my gpu is overheating. I installed furmark and when it started a burn test it shut off my computer after about a minute. I restarted the computer and it lasted about the same time. Both times my temps stayed under 60c, so I couldn't understand why this was high enough to trigger automatic shutoff. This is when I thought I had found the problem, but now I am not so sure. Just today I was able to run this without any problem for the full time, my temps never peaking above 60c.

I have run several anti-malware programs in safe mode and under my account including Malwarebytes, Microsoft Security Essentials, and combo fix. I am still having an issue.

Right now I think it might be a power issue or possibly a hard drive trouble. I installed CPUID here are my results: http://i.imgur.com/xvOpknL.png

I don't now how much I can trust the voltage readings.

I also ran a check disk it came back with http://i.imgur.com/2rZo5ZJ.png

I downloaded a hard disk utility that was recommended to me here is the screen shot of the performance of my HD. http://imgur.com/D5A645b

I am open to all suggestions, thank you for taking the time to read this.

More about : shutting play games

May 8, 2013 1:46:20 AM

can u plz giv ur specs in more detail??
May 8, 2013 2:18:49 AM

What Driver are you using for your GPU? Also, I'm pretty sure it's your CPU over heating. For some reason it could be false temps. You might wanna listen to your HDD as it runs. Listen for ticking. report back.
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May 8, 2013 2:19:59 AM

pazdindalal said:
can u plz giv ur specs in more detail??


If you would have looked at the screenshots, you would have noticed he is using a FX6300 and a HD 7800s series GPU. All you need to know.
May 8, 2013 2:21:02 AM

pazdindalal said:
can u plz giv ur specs in more detail??


Absolutely, what do you need?
May 8, 2013 2:22:24 AM

cpu
gpu
mobo
RAM
HDD
srry fr d trouble Im working frm a pc dat is under policy so cant visit any other sites without permission
a b ) Power supply
May 8, 2013 2:22:36 AM

I think the PSU can't deliver enough power to your system. It's a good quality PSU, but your 7850 requires a lot of power, even more under high load (like when playing games). The spec'd 32A@12V it's under ideal conditions and with no other consumption on other voltages.
You should however check the Event Viewer of Windows, just to make sure there is no other issue. But if you find there the event id 41 with bugcheck 0, it's like power has been cut off, which most likely is the fault of the PSU. Please check your Event Viewer and then ask on this forum about any errors.
May 8, 2013 2:25:13 AM

mabye ur gpu is heating or like adycopilu is saying dat it lacks sufficiant power supply
May 8, 2013 2:26:39 AM

griptwister said:
What Driver are you using for your GPU? Also, I'm pretty sure it's your CPU over heating. For some reason it could be false temps. You might wanna listen to your HDD as it runs. Listen for ticking. report back.


For my GPU I am using a device my AMD Version: 12.102.3.0, driver date 4/16/13.
When I listen to my HDD, it just sounds like it is writing something.
a b ) Power supply
May 8, 2013 2:27:44 AM

60c is no reason to worry, it's decent temperature.
May 8, 2013 2:36:34 AM

adycopilu said:
I think the PSU can't deliver enough power to your system. It's a good quality PSU, but your 7850 requires a lot of power, even more under high load (like when playing games). The spec'd 32A@12V it's under ideal conditions and with no other consumption on other voltages.
You should however check the Event Viewer of Windows, just to make sure there is no other issue. But if you find there the event id 41 with bugcheck 0, it's like power has been cut off, which most likely is the fault of the PSU. Please check your Event Viewer and then ask on this forum about any errors.


I opened event viewer and I am a little lost, their is a ton of information and I am not quite sure what I am looking for.

May 8, 2013 2:52:35 AM

adycopilu said:
I think the PSU can't deliver enough power to your system. It's a good quality PSU, but your 7850 requires a lot of power, even more under high load (like when playing games). The spec'd 32A@12V it's under ideal conditions and with no other consumption on other voltages.
You should however check the Event Viewer of Windows, just to make sure there is no other issue. But if you find there the event id 41 with bugcheck 0, it's like power has been cut off, which most likely is the fault of the PSU. Please check your Event Viewer and then ask on this forum about any errors.


I do not see any event id 41 under windows logs for system or applications.

Under system I have tons of error codes a few of them are: 31004, 6008, 313, 7030, 1060...

a b ) Power supply
May 8, 2013 2:53:26 AM

Windows logs a lot of information there. To narrow it down, look under "Windows Logs" -> System and look for "Error", "Critical" or "Warning" messages that have the timestamp of your last unexpected event (the undesired system shutdown).
May 8, 2013 2:58:38 AM

adycopilu said:
Windows logs a lot of information there. To narrow it down, look under "Windows Logs" -> System and look for "Error", "Critical" or "Warning" messages that have the timestamp of your last unexpected event (the undesired system shutdown).


Ok, I found the recent event log of the shut down it gives the time stamp and says that the previous system shutdown was unexpected. I have the Event ID 6008. This is logged several times and they always correlate with the pc shutoffs.

May 8, 2013 3:10:08 AM

I am going to bed as I have finals in a few hours, I will be on later to reply to any suggestions you guys have. Thank you for the help so far.
a b ) Power supply
May 8, 2013 3:16:45 AM

ppoxie said:
adycopilu said:
Windows logs a lot of information there. To narrow it down, look under "Windows Logs" -> System and look for "Error", "Critical" or "Warning" messages that have the timestamp of your last unexpected event (the undesired system shutdown).


Ok, I found the recent event log of the shut down it gives the time stamp and says that the previous system shutdown was unexpected. I have the error code 6008. This is logged several times that correlate to my problem.



That means just "unexpected shutdown". You can refer from this error that it is a hardware problem. You can find more info here or here.

I had the same event id when my PC crashed for no apparent reason. However, there was also another alarm (event id 41) only a few seconds apart. If you have that event id, check for the bugcheck parameter value. If it's 0, then it means the power has been simply cut off and Windows didn't even had time to dump any error information. This is 99% problem of the PSU. Few days after I experienced such behavior, my PSU died completely, althoug it was 80+ certified and no more than 1 month old.
May 8, 2013 10:02:19 AM

Before and after the shut down I am not receiving an error 41 code. It looks like the last time I received one was mid march, I cant find anything that says bugcheck value 0. I checked under details, all I see is task category (63) keyword (2).
May 8, 2013 2:50:15 PM

An update on some more stuff I have tried:

I ran the windows memory diagnostic as well as a check disk and both came back without any problems.
I opened up the case and cleaned out the fans and make sure all the cords were securely connected. I had to buy a separate cable adapter in order to power my cpu (http://www.amazon.com/gp/product/B000BX4J9O/ref=oh_deta...), this cable was a little loose.

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a b ) Power supply
May 10, 2013 7:24:09 AM
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ppoxie said:
An update on some more stuff I have tried:

I ran the windows memory diagnostic as well as a check disk and both came back without any problems.
I opened up the case and cleaned out the fans and make sure all the cords were securely connected. I had to buy a separate cable adapter in order to power my cpu (http://www.amazon.com/gp/product/B000BX4J9O/ref=oh_deta...), this cable was a little loose.


then maybe the loose cable was the cause of your problems? It's good that you tried the memory diagnostic, but i suggest to use memtest86+, it's much better. It's also a good idea to check the CPU as well, prime95. Run each of them for several hours, but for CPU stress test make sure you can check the temperature from time to time (speedfan may come in handy). The stress tests should finish with no error whatsoever.

LE: It seems that your PSU doesn't have a 4-pin connector to power CPU, which means it's kind of old. If you are confident about this, you can open up the PSU itself and check visually the capacitors. Swollen or leaked capacitors it's not a good health sign. The same applies to your motherboard, so you can check it as well. I would also not recommend to power the CPU using this solution (with MOLEX adapter) since they tend to be poor in quality and don't make good contact all the time, if the cable moves inside the case, even by a small breeze from the case fans, it may interrupt the CPU power feed, which can cause the system to halt/reboot.
May 11, 2013 7:20:01 PM

Problem seems to be fixed. After opening and securing cables I have not had a problem in three days. I think that my molex adapter was loose and with no power to the cpu it would turn off. Like adycopilu said it could be a result of a breeze from the fan, which increased when I would put more strain on the gpu. I completed all the suggested tests including furmark and all ran for the full time without issue. I want to to thank you adycopilu for taking the time to try and help me figure out what my problem was, you didn't have to do that and I understand that.
a b ) Power supply
May 12, 2013 11:43:22 AM

you're welcome :) 
!