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DVDRW Inoperable - Driver update did not help

Last response: in Windows 7
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May 8, 2013 8:07:24 AM

ASUS P8 Z77-V LX mobo
Windows 7 64-bit


This system is less than a year old. The drive worked fine but I haven't used it in awhile. Decided to install a game I haven't played in awhile but the drive doesn't respond and shows up intermittently upon reboot. Sometimes if I boot with a CD in the drive the icon of the program on the CD will appear as the drive icon but I cannot get the drive to respond. Device manager said there was a new driver installed but a version of the previous driver was still there so there was some kind of conflict. Called Cyberpower, the folks that built the computer, and the tech jumped to reformatting my hard drive telling me my system was corrupt, without asking any questions. I have to call bullshit on this one as the tech sounded like he had no idea what he was doing. I tried uninstalling the driver in device manager but the device disappeared from the manager completely and only reappeared upon reboot. The drive appears to be TSSTcorp CDDVDW SH-224BB ATA Device. I installed a new driver using TSST's automatic driver update application. Initially the application couldn't find a drive at all and there was no drive mounted. Upon reboot the application caught the image of the drive and installed the driver automatically. Initially this seemed to help as after a reboot I could access a CD, only to have the drive hang and become unresponsive if I issued another action. Also, the SM Bus on the motherboard doesn't have a driver installed, but I cannot install it without a the ODD working.
a b $ Windows 7
May 8, 2013 8:28:01 PM

Will it void the warranty if you open the case? If not, have you tried removing and reinstalling the drive? I don't mean from device manager but physically removing the drive and then putting it back in. I would check the data cable connection to the motherboard after removing the drive. If this doesn't help it is possible that the drive is faulty.
As for the SM Bus you may be able to download a driver here: http://www.asus.com/Motherboards/P8Z77V_LX/#support_Dow...
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May 8, 2013 9:21:38 PM

kenrivers said:
Will it void the warranty if you open the case? If not, have you tried removing and reinstalling the drive? I don't mean from device manager but physically removing the drive and then putting it back in. I would check the data cable connection to the motherboard after removing the drive. If this doesn't help it is possible that the drive is faulty.
As for the SM Bus you may be able to download a driver here: http://www.asus.com/Motherboards/P8Z77V_LX/#support_Dow...


I have tried removing the drive, yes. I did so in order to figure out which firmware version I needed. If it could be a faulty drive then I could try simply installing another drive and seeing if it works.

I already tried to install the chipset drivers from the ASUS website. The asus drivers said "this computer does not meet the minimum requirements for installing the software. So I am on to getting a CD in the computer some how... I have an external DVDRW drive and some internal ones I could use.
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a b $ Windows 7
May 9, 2013 8:43:15 PM

If you have another computer with an optical drive and a flash drive you could try copying the contents of the CD to the flash drive and install from the flash drive.
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