Solved

Possible GPU/Monitor issue?

Hello, first time poster. Having a serious issue where my monitor (seemingly) loses power/signal momentarily, resulting in a 5~6 second period where the screen is black while it reboots itself. It happens randomly and suddenly, screen goes black, it shows it's start-up screen (BenQ logo) and then is working like normal again. I have found that it occurs occasionally while just browsing the web, but extremely often while playing DotA2 or CS:GO (while not in any other games I have tested) which leads me to believe it may be a GPU issue (or an issue specific to these two games?).

If you have any insight as to what may possibly be going wrong, it would be greatly appreciated.

Thanks
7 answers Last reply Best Answer
More about gpu monitor issue
  1. System specs?
  2. Novuake said:
    System specs?


    Operating System
    Microsoft Windows 7 Ultimate 64-bit

    CPU
    Intel Core i5 3570K @ 3.40GHz 36 °C
    Ivy Bridge 22nm Technology

    RAM
    8.00 GB Dual-Channel DDR3 @ 800MHz (11-11-11-28)

    Motherboard
    ASRock Z77 Pro3 (CPUSocket) 39 °C

    Graphics
    BenQ GW2250 (1920x1080@60Hz)
    Intel HD Graphics 4000
    AMD Radeon HD 7900 Series (Sapphire HD 7950)

    Hard Drives
    932GB Western Digital WDC WD10EZEX-00RKKA0 (SATA) 39 °C

    Optical Drives
    DTSOFT Virtual CdRom Device
    ATAPI iHAS124 D

    Audio
    Realtek High Definition Audio

    I can give more details if need be
  3. Best answer
    OK well I had an Issue with one of my sapphire HD7950s where it randomly put of the monitor for a time.

    Do you have another monitor? You can try adding another monitor and checking, if both go off at the same time, its the card, ahve it RMAd

    Mine actually failed outright on me after about 2 months of doing this, slowly increasing in frequency.
  4. Novuake said:
    OK well I had an Issue with one of my sapphire HD7950s where it randomly put of the monitor for a time.

    Do you have another monitor? You can try adding another monitor and checking, if both go off at the same time, its the card, ahve it RMAd

    Mine actually failed outright on me after about 2 months of doing this, slowly increasing in frequency.


    Thank you for the insight. I was thinking that it probably was (but hoping it wasn't) my GPU failing but that seems to be the case. I tested with another monitor connected to my onboard Intel GPU and tried to recreate the issue, resulting in only the monitor connected to my 7950 turning off. I'm not sure if this test is conclusive of anything, but unfortunately I have no other way to testing.

    I have no experience with RMAs in the past, what exactly will I need? I'm not sure I have the original box still, but it was purchased new from Newegg.com in November and I have that information.
  5. You don't need much. Just an anti-static bad and some sort of snug boxing.

    Here is a more comprehensive guide :
    http://www.newegg.com/HelpInfo/FAQDetail.aspx?Module=6

    Its surprisingly easy with Newegg I have heard. So yeah don't worry to much.
  6. Novuake said:
    You don't need much. Just an anti-static bad and some sort of snug boxing.

    Here is a more comprehensive guide :
    http://www.newegg.com/HelpInfo/FAQDetail.aspx?Module=6

    Its surprisingly easy with Newegg I have heard. So yeah don't worry to much.


    Thank you for your help in confirming my suspicions about the card. Unfortunately my 30 day Newegg warranty is up, so I am contacting Sapphire directly.
  7. igivebread said:
    Novuake said:
    You don't need much. Just an anti-static bad and some sort of snug boxing.

    Here is a more comprehensive guide :
    http://www.newegg.com/HelpInfo/FAQDetail.aspx?Module=6

    Its surprisingly easy with Newegg I have heard. So yeah don't worry to much.


    Thank you for your help in confirming my suspicions about the card. Unfortunately my 30 day Newegg warranty is up, so I am contacting Sapphire directly.


    Hmmm seems strange. Well good lucK!
Ask a new question

Read More

GPUs Monitors Graphics