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Possible GPU/Monitor issue?

Last response: in Graphics & Displays
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May 8, 2013 12:28:34 PM

Hello, first time poster. Having a serious issue where my monitor (seemingly) loses power/signal momentarily, resulting in a 5~6 second period where the screen is black while it reboots itself. It happens randomly and suddenly, screen goes black, it shows it's start-up screen (BenQ logo) and then is working like normal again. I have found that it occurs occasionally while just browsing the web, but extremely often while playing DotA2 or CS:GO (while not in any other games I have tested) which leads me to believe it may be a GPU issue (or an issue specific to these two games?).

If you have any insight as to what may possibly be going wrong, it would be greatly appreciated.

Thanks

More about : gpu monitor issue

a b C Monitor
May 8, 2013 12:36:02 PM

System specs?
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May 8, 2013 12:41:14 PM

Novuake said:
System specs?


Operating System
Microsoft Windows 7 Ultimate 64-bit

CPU
Intel Core i5 3570K @ 3.40GHz 36 °C
Ivy Bridge 22nm Technology

RAM
8.00 GB Dual-Channel DDR3 @ 800MHz (11-11-11-28)

Motherboard
ASRock Z77 Pro3 (CPUSocket) 39 °C

Graphics
BenQ GW2250 (1920x1080@60Hz)
Intel HD Graphics 4000
AMD Radeon HD 7900 Series (Sapphire HD 7950)

Hard Drives
932GB Western Digital WDC WD10EZEX-00RKKA0 (SATA) 39 °C

Optical Drives
DTSOFT Virtual CdRom Device
ATAPI iHAS124 D

Audio
Realtek High Definition Audio

I can give more details if need be
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a b C Monitor
May 8, 2013 12:44:46 PM

OK well I had an Issue with one of my sapphire HD7950s where it randomly put of the monitor for a time.

Do you have another monitor? You can try adding another monitor and checking, if both go off at the same time, its the card, ahve it RMAd

Mine actually failed outright on me after about 2 months of doing this, slowly increasing in frequency.
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May 8, 2013 1:00:21 PM

Novuake said:
OK well I had an Issue with one of my sapphire HD7950s where it randomly put of the monitor for a time.

Do you have another monitor? You can try adding another monitor and checking, if both go off at the same time, its the card, ahve it RMAd

Mine actually failed outright on me after about 2 months of doing this, slowly increasing in frequency.


Thank you for the insight. I was thinking that it probably was (but hoping it wasn't) my GPU failing but that seems to be the case. I tested with another monitor connected to my onboard Intel GPU and tried to recreate the issue, resulting in only the monitor connected to my 7950 turning off. I'm not sure if this test is conclusive of anything, but unfortunately I have no other way to testing.

I have no experience with RMAs in the past, what exactly will I need? I'm not sure I have the original box still, but it was purchased new from Newegg.com in November and I have that information.
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May 8, 2013 1:15:19 PM

Novuake said:
You don't need much. Just an anti-static bad and some sort of snug boxing.

Here is a more comprehensive guide :
http://www.newegg.com/HelpInfo/FAQDetail.aspx?Module=6

Its surprisingly easy with Newegg I have heard. So yeah don't worry to much.


Thank you for your help in confirming my suspicions about the card. Unfortunately my 30 day Newegg warranty is up, so I am contacting Sapphire directly.
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a b C Monitor
May 8, 2013 1:18:09 PM

igivebread said:
Novuake said:
You don't need much. Just an anti-static bad and some sort of snug boxing.

Here is a more comprehensive guide :
http://www.newegg.com/HelpInfo/FAQDetail.aspx?Module=6

Its surprisingly easy with Newegg I have heard. So yeah don't worry to much.


Thank you for your help in confirming my suspicions about the card. Unfortunately my 30 day Newegg warranty is up, so I am contacting Sapphire directly.


Hmmm seems strange. Well good lucK!
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