XFX Technical Support Help

Waukeen

Honorable
May 8, 2013
1
0
10,510
First I apologize for the length of this but I'm going to paste it into this what I just emailed anyone and everyone I can find at XFX because they are jacking me around. It should be sufficient to detail whats going on. Any suggestions on this are welcome as I am at wits end with these jokers.

To Anyone at XFX,


Well since this is a great area to have a record of stuff I am going to say this, you lied to me. You stated you would send me an email with your supposed "supervisors" email address so I can try to talk to him. You did not. You stated that you were going to email me a copy of the entire incident that you send to him, I am going to assume you have already done this and you did not follow through with what you SAID YOU would do. During this entire farce I have been calm. So far XFX has done NOTHING of what they said they would do and continues to feel that a card which went under enough heat to make the plastic shroud crack into dust in areas is fine, a card which I already have had THREE, 3, fail on me. It is not *MY* fault that your GPU fans are junk.

Here's the situation so far:

1) Called and YOU, Mark, said that you were working on a pile of 6870's with faulty fans that day. If that does not indicate an issue with quality control is present then the third one failing for me in a year is.

2) You, Mark, stated that you were going to send me a fan, well I waited until a WEEK AND A HALF AFTER the initial call and gave up waiting. A fan which you may have shown going out on your end but which I have yet to get here.

3) Kevin, and you stating at different times that it would be replaced with a 7850. Of which I actually have written proof of from the ticket on my end (ticket number for your reference is T1304230085) and proof is here

5/1/2013 9:53:44 PM By mark@xbez Type:1
requesting 7850 2gb. DO NOT RESPOND. thank you

Don't bother, I have a screen shot of this because at this rate I wouldn't be surprised to find you guys deleting that and editing it to cover your back side.

4) I have YET to get a straight answer out of you or Kevin on this, though in Kevin's defense he has been more straight forward than you have. You have said that I am not in your position, you may be correct but I have been there before and I will say it again. If I treated a customer the way you have me I would have been out of a job.

5) I have always maintained that while the 7850 would be nice a 6870, let me rephrase that, *A NEW* 6870 and not the one I sent in with a new heat sink slapped on or a refurbished 6870, would have solved this. Instead I find out today, 5/08/13, that you guys did just what I said with my old one. I am putting this in writing that I will refuse to sign for that card and if it is left on my front porch I feel I need to inform you I live in a high crime area. The buck stops with you guys on that one.

6) Due to the lying and the left hand not knowing what the right is doing I have filed a complaint with the BBB of Greater Los Angeles, outlining everything I have put here and then some.

7) I have talked with a lawyer and am considering a civil lawsuit. Based on what I have also read on the many forums on the net I believe I can make this class action easily enough.

8) I have told you today (5/08/13) that what would make this right is to follow through on the statements made about the 7850 2Gb card. I do not believe that your out of stock on them. This particular point is a simple one of put up or shut up.

9) I have also come to the conclusion I will never be using XFX again for ANY computer builds I do and therefore there is one more thing that can end this. A sum of $200.00 US dollars. Keep the card and send me that and this situation will go away. Seeing as XFX kept *MY* property for as long as they have I feel that is fair seeing as that's what I paid for it.

As you may have noticed I am also sending this to EVERYONE I can find who works for or at XFX (though I cannot find your co-worker Kevins email so share) and if the emails don't work then they don't work, but someone is going to read this besides just me and you two guys in technical support. For those who are just being brought into this situation I respectfully ask if you can call me so that we can work on a solution to this issue before it gets more out of hand than it is already. This situation is so far out of hand already it is not funny and is in fact going to cost a lot more in the long run for the company. Thank you for your time.
 

Tara Chee

Honorable
May 30, 2013
1
0
10,510


I had great support from both Mark and Kevin, up until the site went down... When it did, and as much as I appreciate that they're probably swamped with work, things going wrong, and customer complaints, their (and XFX's) response to this debacle has been to keep quiet and hope it goes away. It's like they're effin children who's instinct is to go hide under their sheets until big adult problems spontaneously resolve themselves. When called out for their behaviour, and again, I understand things suck for them right now, they do the worst thing possible as customer service agents - get defensive, lie to, and ignore the customer. Eff.that.noise. Everyone gets stressed out at their jobs, and people do understand, but come on, don't take them for unsympathetic idiots wasting your time when you have it so hard at work already
 

atsports

Distinguished
Mar 31, 2010
19
0
18,510
by the way i found this thread by typing in kevin mark xfx tech support just to find another person being screwed over. i would like to talk to you on the phone man. my e-mail is ... civil lawsuit may be in order. for this huge company two tech guys that constantly lie is not good for the company. I wont go into my whole problem on here because its too long to type. this situation has been a nightmare and they lied to me too.

Do not give away personal information such as e-mail addresses. This is a public, international forum. Use the PM function for that. - G