My computer keeps rebooting itself, im pretty stumped...

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CCTzer

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May 9, 2013
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Hello, I am new here and this is my first real problem that I am having trouble with. Usually I search this site and find answers for my problems but this one is making me reach out for help.

So in the past month my pc has been randomly rebooting itself, no BSOD, power off and then it starts up. Then I get the option to start in safe mode ect... sometimes I here a clicking noise when rebooting.

This is also my first pc build and its about 3 years old now, in the past I went through 2 hard drives going out on me (from newegg). And one stick of 4gb ram going bad, (maybe it was bad when I got it). I learned what memtest was from you guys on here.

The thing that confuses me is I can play metro 2033 or any other game for a few hours with no reboot. But then I quit the game and hang out on my desktop for a while then it randomly reboots.. I tried memtest again on my other ram stick, and it passed (only one pass). IDK how to see if my psu is bad, can that harm my hard drives or ram? I have shut off the option to stop a force restart in the computer options and it still reboots... my last resort is a fresh install of W7

Specs.
i5 - 760 2.80ghz
Gigabyte P55A-UD3
EVGA GTX 560ti
PSU Corsair vx550
Seagate Barracuda 500gb 7200rpm
Windows 7
 
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maestro0428

maestro0428

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Apr 3, 2009
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Windows recently had an update that was pulled due to constant rebooting. I don't know if that is it, but that is a good place to start. I you tried rolling back windows to a date where everything was working correctly? How are temps looking? Do you get any crash reports?
 
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littleleo

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May 8, 2009
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The 2 most common things that have caused that to happen to me.

The first has been high computer temp, so check all the grills on your computer and clean them all off. I use an air compressor to blow out the dust just be careful of the fan blades they break easily if your not careful. If your going to blow out the fan grills hold them so they don't spin. Then watch your temps and see if your still running hot. You can use EVGA precision to increase the fan speed on your VGA card.

The 2nd most common issue that caused this for me was a power supply that was dying. Do you have a spare you can put in to test your system on?

Good luck!
 
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CCTzer

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May 9, 2013
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Thanks for the quick responses! I cleaned out my case and it cooled it down a tad but still got a reboot.

I have only glanced at the event viewer, just to see when it has reboot itself... Where in the event viewer should I be looking at?

No extra power supply... No crash report I don't think...


 
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maestro0428

maestro0428

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I can't off of the top of my head remember where to find the crash reports. It has been a while since I have had an issue like yours. I bet if you right click on Computer and go into Manage it might show what you are looking for. Otherwise a well chosen Google search should point you in the right direction.
 
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JamesSneed

JamesSneed

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Oct 26, 2009
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Here is a blog on using event viewer. A Google search on "windows 7 event viewer diagnosing reboot" will help. You will be looking for administrative events around the time of reboot that are stating something stops or fails to respond. Like display driver failed to respond etc. If you find nothing of the likes or the infamous error 41 then it will likely be your power supply.

http://blog.tune-up.com/tips-and-tricks/diagnosing-windows-errors-event-viewer-secrets/
 
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CCTzer

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May 9, 2013
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ok, I found that every time I get a reboot I get this in the event viewer.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 5/11/2013 3:21:45 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


Im going to check if I can find anything that goes with it/same time...
 
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Reanna Pearson

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Aug 26, 2013
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I am having the same issue after an update. I got this when looking in Event Viewer.

Log Name: System
Source: Service Control Manager
Date: 8/26/2013 3:43:05 PM
Event ID: 7036
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Owner-PC
Description:
The WinHTTP Web Proxy Auto-Discovery Service service entered the stopped state.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="16384">7036</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2013-08-26T22:43:05.214222700Z" />
<EventRecordID>50367</EventRecordID>
<Correlation />
<Execution ProcessID="500" ThreadID="6524" />
<Channel>System</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">WinHTTP Web Proxy Auto-Discovery Service</Data>
<Data Name="param2">stopped</Data>
<Binary>570069006E0048007400740070004100750074006F00500072006F00780079005300760063002F0031000000</Binary>
</EventData>
</Event>
 
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Orany

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Jan 14, 2014
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I am having the same problem since 3 months now, I changed the PSU for a 650 watts corsair, but nothing really changed, allways reboot. And if I start bad company 2 fast enough, then I'll get a 5-6 hours without reboots. help me please :(
 
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littleleo

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May 8, 2009
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Perhaps you have a cooling issue, I use an air compressor and take my computer outside and blow air thru all the openings where the air comes in and goes out. Be sure not to let the fans spin you can break the fan fins easily so hold the fans while you clean the area around them out. Be sure to clear out the dust from your CPU Heatsink and check to be sure it is still secure on the CPU when your done.
 
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wahib

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Jun 11, 2014
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Hi,

I had a similar problem and was looking for logs in the event viewer and i came across a service which is doing that. So look into the logs under the Systems section and filter using eventid 1074.

The process C:\Windows\CCM\CcmExec.exe has initiated the restart of computer EMXXXX on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x80020001
Shutdown Type: restart
Comment: Your computer will restart at 06/10/2014 05:58:30 PM to complete the installation of applications and software updates.
 
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chillerbty

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Nov 21, 2014
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did we find out the reall cause, cuz i have been having the same problem with my system.
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 11/21/2014 7:52:28 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Inmorata-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-11-22T00:22:28.364012000Z" />
<EventRecordID>7211</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Inmorata-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
 
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LamaFish

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Dec 2, 2014
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Ive had this same problem, ever since I moved my pc, there would be a zap then the display would shut off
, fans and LED's would work, it might be a problem with the power outlet. my best bet is that you try a different plug on the wall, and or power board. good luck, THIS IS JUST IF YOUR PROBLEMS ARE CONTINUING AFTER YOUR NEW PSU WAS INSTALLED
 
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littleleo

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May 8, 2009
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You should have you system plugged into a surge protector UL 1449, or a UPS to protect your system from spikes. If you ever have a black out turn off and unplug all your equipment because when it comes back on it can spike and damage your equipment.
 
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SJK20

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Jun 21, 2014
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i'm having the same problem, here a zap then the thing reboots and freezes. I then have to manually reboot it and it will happen again sometime later. It's undpredictable, any soloutions?
 
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littleleo

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May 8, 2009
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If you live in a area with lots of construction or poor power grid you could have spikes and drops coming through your power lines. Usually a good UPS will handle the issue. Of course it may have already damaged your power supply or other components.
 
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