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Missing "Basic System Device Driver" for Sony Vaio Win 7 64 bits

Last response: in Windows 7
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May 12, 2013 12:18:26 AM

Hello,
Notebook: Sony VAIO VGN-NW170TJ Win 7 64 bits
The problem appears with a new USB 3.0 external drive I got. With disk drives USB 2.0 there is no problem.
When I connect the USB 3.0 disk, the system does not recognize it, and in the Device Manager I have flagged with a yellow sign "Basic System Device" and its details are:
PCI\VEN_1180&DEV_0592&SUBSYS_9056104D&REV_12
PCI\VEN_1180&DEV_0592&SUBSYS_9056104D
PCI\VEN_1180&DEV_0592&CC_088000
PCI\VEN_1180&DEV_0592&CC_0880

When I right click on ""Basic System Device" and try to find a driver, it fails.

Appreciate your comments
Thanks a lot
a b $ Windows 7
May 12, 2013 1:21:41 AM

Is it a brand new HD in the USB3 drive? If it is, it may not be formatted. Go to Disk Manager and see if it is there. If it is present in Disk Manager, but unformatted, it won't show up in "My Computer". In Disk Manager, right click on the drive and choose format and follow the instructions. If it is not in disk manager, check with Sony to see if they have a new USB 3 Driver for your laptop.
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May 12, 2013 7:14:03 AM

avjguy2362 said:
Is it a brand new HD in the USB3 drive? If it is, it may not be formatted. Go to Disk Manager and see if it is there. If it is present in Disk Manager, but unformatted, it won't show up in "My Computer". In Disk Manager, right click on the drive and choose format and follow the instructions. If it is not in disk manager, check with Sony to see if they have a new USB 3 Driver for your laptop.


Thanks for your comment.
No, it is not a brand new HD, and in Win 7 Disk Manager it is not shown.
I did not comment before, but I have a very strange situation. When I run VMWare Workstation on Win 7, and start a guest Win XP virtual machine, I can see the Toshiba external drive and connect it to the XP system and works perfect.
So, the big question, why the HD does not "exists" in the host machine (Win 7) and does exist on the guest XP system.
I checked in the Sony's web site, but do not show driver for USB 3.0.
regards

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a b $ Windows 7
May 12, 2013 10:34:14 PM

I looked around and the best I can tell, there are no compatible USB 3 drivers. You really need to contact Sony for this one! I think it is too specific for this forum unless you get lucky and someone who owns or knows your machine is reading this forum!!
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