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How to recover data from an external HDD that is no longer recognized by a system after falling down

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May 12, 2013 3:22:22 AM

My external USB drive has accidentally fallen down on ground from the height of about 40 cm, and it is not longer recognized by a system ever since then. Here is the output from dmesg that appears after connecting drive to a USB port:

  1. [ 858.092066] usb 2-2: new high-speed USB device number 4 using ehci_hcd
  2. [ 868.235142] usb 2-2: New USB device found, idVendor=174c, idProduct=5106
  3. [ 868.235151] usb 2-2: New USB device strings: Mfr=2, Product=3, SerialNumber=1
  4. [ 868.235156] usb 2-2: Product: StoreJet Transcend
  5. [ 868.235160] usb 2-2: Manufacturer: StoreJet Transcend
  6. [ 873.236233] usb 2-2: can't set config #1, error -110

Is there any hope to restore the damaged data or is it completely gone now? I would very much appreciate any kind of help. Thanks a lot!
a c 125 G Storage
May 12, 2013 4:57:58 AM

Before you run any data recovery software. Open the unit and check to see if any of the cables are lose or broken. Also connect the drive to your pc. You may have to unplug the Sata power and data cable from your CDROM if you don't have a spare.
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May 12, 2013 6:55:31 AM

It is an external drive. It is not even recognized by BIOS. After connecting the drive to a USB port and pressing a power-on button, BIOS is stuck during drive detection phase (in order to be able to boot a system I have to disconnect the damaged drive).
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a c 125 G Storage
May 12, 2013 12:54:30 PM

Krol you could have snapped the power and mini USB board inside the case.
If your lucky you did this,if your unlucky you snapped the head or the patters of the hard drive.
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