Recovery Labs are they worth the money?

DadExtraordinaire

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May 12, 2013
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10,510
From actual experience can anyone tell me if any of the recommended data recovery labs by Hard Drive Manufacturers like Western Digital for example, are worth the price paid, that is quality of delivery in terms of data retrieved, and percentage of data retrieved i.e. 10% 50% 90%?

Or Can you and I do the same job using the tools continuously suggested on this forum and others?

I'm assuming if a drive had a bad sector or two when the drive crashed that, that data will be unretrievable, however, can the rest of the data be retrieved and if so in what format - useable in Windows or just as a raw data format?

Do you know which and what tools they use to recover the data? Can an IT technician purchase / download these tools? Do they take out the platter and re-seat in a new Hard Drive? Do they repair the MBR or the VBS?

At what point do you send a Hard Drive away to one of these recovery labs? (my view is if the drive is physically damaged i.e the heads are locked in one position or cannot go across the platter, or when you cannot see the drive in CMOS and / or in Disk Management in Windows...)

Very curious about all this having suffered a catastrophic failure in terms of my data on my hard drive: http://www.tomshardware.co.uk/answers/id-1674195/sata-hdd-160gb-failure.html which effectively has stopped me working having lost all my business files. Yes I should have backed up my data (but how many more users don't back up their data and I hope others seeing my plight will loom to back up their data asap) and had been looking at an online storage solution but we have rural broadband which is very slow, so that was effectively ruled out, plus the lack of decent highly experienced local support.
 
Bad sector or two should be fine - you may lose a few small files, but nothing else.

Unless your HDD has completely mechanically failed (i.e. heads/motor stuffed or something broken on PCB), software tools will usually do it.

Personally, I wouldn't bother unless there is something extremely important on it. The answer is to BACK UP YOUR STUFF. Anything you don't have in at least two places, expect to lose.

Basically, until they take the drive into a clean room and put the platters in a different drive, you can do it all yourself. Up to and including a new PCB, though swapping the main chip could be painful.
 

DadExtraordinaire

Honorable
May 12, 2013
9
0
10,510


Thank you for lucid answer, and I agree with your view / thoughts. I agree with the back up I just hope other users may learn from my foolish mistake. We do have a back up drive but that was being used for clients own data.

I had spoken to WD this morning and they are suggesting I run their LifeGuard Diagnostic on the drive to see what state it is in. The trouble is I want to progress swiftly on resolving my hard drive / data issue but unsure as to what it the best (practice) approach. Windows Disk Management says it can see the drive but it is 100% free - I take it I can't back up something that windows cannot see?
I don't want to start a process unless like fix MBR unless I have no alternative as I have read on here every time you access the drive (read / write) the less chance the data will be intact....do I have that correct?

p.s thank you for your time in answering my questions :)
 

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