Extended RAM won't show in "My Computer" properties.

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F

Frag

Honorable
May 13, 2013
22
0
10,510
Hello, I have a problem with my RAM, I recently bought a 2 GB RAM, I already have one 2 GB RAM fixed in my PC, I fixed the new one, and started the computer and right click the "Computer" and saw 2 GB, I downloaded a program called CPU-Z, I scanned my computer with it and it shows 4 GB RAM. My mother board model is Intel DH61WW Classic Series.

"Computer" result:
http://i40.tinypic.com/3094ivt.jpg

"CPU-Z" result:
http://i43.tinypic.com/168hnpj.jpg



Thank you.
 
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G

GhislainG

Titan
Jul 16, 2008
23,962
5
74,965

Remove the original module and only use the new module. Does the system work? Your new module may be defective, not compatible with your system or with the old module. CPU-Z should report dual channel memory if both modules were detected properly. Are both modules the same?
 
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house70

house70

Splendid
Apr 21, 2010
4,448
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23,460


That's why I asked what is the BIOS saying. Likely hardware issue, switching the modules might help detect if one of them is faulty, I would add try switching the slots, as well, it is possible the DRAM slot is faulty, even if the module is OK.
 
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G

GhislainG

Titan
Jul 16, 2008
23,962
5
74,965
I agree that a slot could be faulty.

 
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F

Frag

Honorable
May 13, 2013
22
0
10,510
Oh my god, I am so sorry, I was dust, I've blown away all the dust from the cabinet and reassembled all the components, and it show 4 GB now, my bad. I am sorry! You effort is really appreciated, thank you so much, everyone!
 
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G

GhislainG

Titan
Jul 16, 2008
23,962
5
74,965
No need to be sorry as that happened to a lot of people.
 
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