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USB Controller Error Code 28

Tags:
  • Controller
  • Devices
  • USB
  • Windows 7
Last response: in Windows 7
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May 15, 2013 10:08:47 AM

Hello all, first time posting here. I'm having major issues with my USB devices. I have already tried a good amount of troubleshooting and solutions that don't solve my issue. So, first off specs:

Windows 7
Full Tower NZXT Phantom Computer Case
MSI Geforce GTX 660 Ti
Kingston HyperX Blu (4 x 4GB) RAM
MSI Z77A-G45 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
KINGWIN Lazer LZ-850 850W Modular 80 PLUS BRONZE Certified
Intel Core i7-3770K Ivy Bridge 3.5GHz (3.9GHz Turbo) LGA 1155 77W Quad-Core
OCZ Vertex 128GB Internal SSD
Logitech G510 Black USB Wired Gaming Keyboard
Logitech G500 Laser Gaming Mouse

I figure all that isn't necessary (except mobo and Keyboard/mouse) but I'd give the full story in case.

So basically I game, and my mouse has been cutting out steadily for roughly 10 seconds quite often. It starts out slow (once in ~15 minutes) then quickly escalates (once in ~1 minute) to unplayability (mouse just flashes as power goes on/off). It starts off as just the mouse, but then they keyboard will do the same thing after the mouse starts getting into unplayable mode. It makes the USB connect/disconnect sound everytime it happens, except when flashing/unplayable in which case it is just off.

Straight restarting my computer does nothing, and in fact sometimes makes it worse. If I hard shut down my computer, because of inability to move mouse or use keyboard, it tends to fix it for a short time at least. This does not just happen when I game, though I notice it seems to escalate the problem quicker if in game.

I have tried multiple mice, and the same thing happens to each one. I have updated all my drivers, uninstalled drivers, gone to "Power Management" and unchecked "Allow the computer to turn off this device to save power". I have also swapped USBs, used my computer case USBs, and USB 3.0.

In the end under "Device Manager" and "Devices and Printer" there is a yellow "!" next to "Universal Serial Bus (USB) Controller" and an "Error 28". I can uninstall the driver but it just comes back each time with the same error. If I try to update it, Windows comes back unable to update. I can't roll back the driver (its grayed out) and disabling it doesn't fix my problem (though everything seems to run like normal).

I've even gone back 2 months as a system restore, to where I know it was working fine, and I still have the same issue. I am truly at a loss here, and very frustrated. It totally ruins my game experience, and my computer isn't even a year old. Any help/advice would be much appreciated.. everything I've Googled/looked up so far hasn't worked for me. Sorry for the wall of text...!

More about : usb controller error code

a b $ Windows 7
May 15, 2013 12:13:36 PM

your windows bit is 64 or 32
also upload an image from device manager
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May 15, 2013 5:43:40 PM

profkefah said:
your windows bit is 64 or 32
also upload an image from device manager


I am running windows 64 bit.
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a b $ Windows 7
May 16, 2013 4:35:39 AM
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May 20, 2013 8:18:43 AM


Well sorry for the delayed response, I went through a bunch of different tests and such to figure this out. So apparently I was having a couple things going on at once as far as USB problems (they just happened to overlap of course..).

So thank you for your help profkefah, the driver you linked (specifically the third I believe) fixed the actual "error 28" that was related to my USB 3.0 it seems. Unfortunately the USB cutting in and out constantly seems to be a separate hardware issue. I've narrowed it down and am going to be using a warranty on the product.

It was my mouse (logitech g500), and I think its cutting in and out got so bad that it actually affected the other USB connectivity somehow. I'm not sure how that is possible, it actually led me to believe it was my keyboard for a while. I've had some steady games however with separate equipment, so I'm for certain its the mouse causing issue now. I've seen other posts on these mice relating to similar issues, so I'm heading down that road now.

Thanks again for the help, we can consider this thread *solved*.
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a b $ Windows 7
May 20, 2013 11:46:18 AM

you are welcome
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!