Lots of Shutdowns - RAM possible culprit?

sniprpenguin

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Apr 1, 2013
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Hi there, recently built a new computer with the following specs:

Mobo: Asrock H77M
CPU: Intel Core i5-2500k
PSU: XFX 550W Pro P1-550S-XXB9
Graphics: Asus GTX660 TI-DC2O-2GD5
RAM: GSKILL 4GBx2 F3-10666CL9D-8GBSR
SSD: SanDisk Ultra Plus 128GB
HDD: Seagate Barracuda 1TB 7200RPM

This past week has been filled with BSoDs and random shutdowns that have been driving me crazy. Today it shut down completely on the Windows 7 log-in screen, then when it tried to reboot, the PC speaker beeped 4 times. ASRock tech support told me to RMA the RAM, but I'm wondering if this is really the culprit of my problems and not something else. I'm mainly wondering that because I have to RMA one stick of the duo already. (The 2nd stick always gave a bad memory error, whereas the other stick seems to have been running just 'fine' for a week and a half.)

I've been keeping a log of all the errors and what-not over the past week that I'll put here, if that helps.

Sunday the 12th:
-Multiple crashes, either BSoDs with error codes 0x50 or 0x1E or simply power shut-downs. WhoCrashed never pointed to specific causes in the dump files. Heats all within 30-35C.
-Upgraded BIOS to version 2.7. Immediately afterwards, received BSoDs on first two start-ups. On third start-up, System Repair runs and recommends System Restore. Upon quitting System Repair, the next start-up runs fine.
-Decided to try and install Windows updates to stabilize computer. Shuts down fine with installing updates, upon restarting and configuring updates recieved BSoD. Windows restarted and returned to last known good configuration.

Monday the 13th:
-Recieved BSoD while playing Dota 2. WhoCrashed points to the RealTek HD Audio drivers. Upgraded to latest version.
-Worked normally for 7 hours, no errors or shutdowns. Includes several hours of gaming.

Tuesday the 14th:
-Starts up fine, playing Anno 2070 when power cuts out. Last glance at Speedfan had all temps around 35C. Computer tries to start up again but fails and powers down, no beeps or post.
-On the following start-up, Windows BSoD during load screen, error code Ox1E, no dump file left. On the next restart, Windows freezes on loading screen.
-Switched power switch on then off and rebooted. Starts up fine. Dota 2 freezes, power button unable to shut down computer. No dump file left.
-Reseated all cables, RAM, and GPU. One of 2 4-pin connecters to Mobo was loose, 2 SATA cables were loose.
-Works fine for rest of night.

Wednesday the 15th:
-Works fine, no problems at all. Several hours used, including Dota 2.

Thursday the 16th:
-Same as Wednesday.

Friday the 17th:
-Upon start-up, power cut out on log-in screen. Upon restart, system failed to post and made 4 beeps. ASRock Tech Support tells me this is code for bad memory. Seeking possible RMA on 2nd stick.
-Tried to power up again to verify the 4 beeps, instead computer posts fine. Shut down before Windows starts due to user frustration.

Your help is appreciated!
 

sniprpenguin

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Apr 1, 2013
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And I see that my RAM isn't on that list. I'm assuming that I should just buy one on there instead of RMA'ing the bad ones?
 

Idonno

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Jan 3, 2011
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I wouldn't be so quick to make that assumption. Allot of ram never gets tested anyway. I would go by what GSkill says first. If they say it should work in your motherboard then I would RMA the RAM and see what happens and if there is still a problem maybe then buy Ram that is listed in the QVL.

It is important to note that RAM QVL's are not a list of the only ram that works, It is just a list of tested RAM that works. So IMO it is always best to buy ram from the QVL if you can find RAM that you like listed there but, it is by no means absolutely necessary.

The RAM I have in my motherboard was not listed in it's QVL and it works very well.
 

RandomTox

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Jan 27, 2013
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If you want to know if your memory is defective, go download MemTest86. Burn the ISO to a CD and boot your PC with that CD. Let it run overnight to be sure. 2 hours is never enough. If it finds an error it will show up in the screen as a red bar and also shows at which MB of the memory. So you know which stick is defective.

QVL memory is only that what they tested the board with. Not QVL listed memory might work as well.
Never used QVL memory in none of my PC's.
 

Idonno

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Well that is a good call and always should be the first step when you suspect faulty RAM, however in the OP's case he has already determined that one module of a two module kit is defective so an RMA of the entire kit should be the next logical step. G.Skill requires that the entire kit be sent in on a RMA anyway (been there, done that).

Although yours is a good post and my be useful to the OP (or others) in the future. :D

 

Idonno

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Yea your right but he also said:
I'm mainly wondering that because I have to RMA one stick of the duo already. (The 2nd stick always gave a bad memory error, whereas the other stick seems to have been running just 'fine' for a week and a half.)
So all I'm saying is that if he's already sure one stick has to be RMA'd, he should RMA the kit first and get that out of the way.

He did say "The 2nd stick always gave a bad memory error" so if that's already the case MemTest86 will just fail anyway. Whether he has other issues or not I don't know but, if he does it will be much easier to tell after he has good ram in there.

On the other hand if he really isn't sure if he has memory errors then MemTest86 is an excellent test to run. But I'm just going by what the OP said.