- May 18, 2013
- 2
- 0
- 10,510
Hi, a couple of days ago I got a new desktop from HP, the Pavilion HPE h8-1360t. Along with it I ordered an EVGA Nvidia GTX660, and a Corsair CX600 builder series PSU, as separate products. Unfortunately, the PC is currently not working.
To ensure that my computer ran correctly before installing the third-party components, I ran the computer after starting it up for an hour or so, with no problems. Everything ran fine. After shutting the CPU off, I uninstalled the default PSU and GPU, installed the GTX660 and the new PSU. When I plugged the PSU in, it gave no juice to the computer (despite the fact that it took in energy from the outlet), and it was unable to power on. It also gave off the faint odor of burnt electronics.
Took it to Best Buy, where some friends work, they checked everything, found the PSU was faulty and supplied no power to the motherboard. Took everything home, ordered a new PSU and refunded the old one (same model).
I had them take a look at the new PSU to make sure it worked. They said every plug was correctly distributing power. Installed it on the new computer, hooked it up to the GPU and turned it on. This time it powered on, but when it booted, there was no signal, and there were no sounds either, indicating the boot was not completing.
Called HP customer service since it's under warranty. They had me remove the ram sticks and attempt a boot, whereupon the motherboard is supposed to beep if started up without them (at least, that's what I've read). No such beeps. They're sending me a new motherboard and sending out a tech to install it along with the PSU and GPU that I got.
But I'd figure I'd check with you guys since you're probably familiar with this situation. Is this an occasional thing where a PSU takes juice but doesn't give it properly, and that a PSU that's dead on arrival kill a motherboard? Are there any other possible culprits, or is the "no beep" thing with the RAM sticks a sure sign that the motherboard died? Also, I had my GPU plugged in to the faulty PSU when I installed everything. I haven't been able to use the GPU yet, but is it likely that the failing original PSU killed that, too?
Thanks for any help!
To ensure that my computer ran correctly before installing the third-party components, I ran the computer after starting it up for an hour or so, with no problems. Everything ran fine. After shutting the CPU off, I uninstalled the default PSU and GPU, installed the GTX660 and the new PSU. When I plugged the PSU in, it gave no juice to the computer (despite the fact that it took in energy from the outlet), and it was unable to power on. It also gave off the faint odor of burnt electronics.
Took it to Best Buy, where some friends work, they checked everything, found the PSU was faulty and supplied no power to the motherboard. Took everything home, ordered a new PSU and refunded the old one (same model).
I had them take a look at the new PSU to make sure it worked. They said every plug was correctly distributing power. Installed it on the new computer, hooked it up to the GPU and turned it on. This time it powered on, but when it booted, there was no signal, and there were no sounds either, indicating the boot was not completing.
Called HP customer service since it's under warranty. They had me remove the ram sticks and attempt a boot, whereupon the motherboard is supposed to beep if started up without them (at least, that's what I've read). No such beeps. They're sending me a new motherboard and sending out a tech to install it along with the PSU and GPU that I got.
But I'd figure I'd check with you guys since you're probably familiar with this situation. Is this an occasional thing where a PSU takes juice but doesn't give it properly, and that a PSU that's dead on arrival kill a motherboard? Are there any other possible culprits, or is the "no beep" thing with the RAM sticks a sure sign that the motherboard died? Also, I had my GPU plugged in to the faulty PSU when I installed everything. I haven't been able to use the GPU yet, but is it likely that the failing original PSU killed that, too?
Thanks for any help!
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