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Toshiba external hdd 2.5 canvio basics usb 3.0 crashes with windows xp

Last response: in Storage
May 18, 2013 6:21:51 PM

Hello guys, I wonder if you can help me with this. I have Toshiba external hdd 2.5 canvio basics usb 3.0 and it was working very well but I don't know why whenever I plug it to my netbook it crashes and the system get stuck. I tried to access to the hd via administration but the system does not respond. I don't know why but it works in safe mode and also in another notebook with windows 7. What is wrong with it and how can I solve it? I have data related to my studies. Thank you very much and I hope you can help me :) 
a b G Storage
May 18, 2013 6:38:54 PM

XP is dead

your problem however is most likely insufficient power to the device causing it to not spin up or respond i believe