- May 19, 2013
- 3
- 0
- 10,510
Hi,
I have been dealing with an issue for awhile now. Since I installed Win 8 Pro 64 bit. Coming from Win 7 Home 64 bit. Sorry for the long post.
I have searched other forums, tweaked my machine, read plenty of guides and everything else I could throw at this problem. I have been building and repairing PCs for over 15 years and an avid Windows user. But this is the first time I have experienced this and I admit I am totally stumped. I will begin with my specs.
Specs:
Intel i7 2600 chip (no overclocking)
Gigabyte Z77X-UD3H Rev 1.0 Motherboard
1 Samsung 256gb 830 SSD (C Drive where Windows 8 resides)
1 Western Digital Black, each 1 TB with 2 partitions.
1 Western Digital Caviar Green 1TB with 2 partitions.
1 Seagate Baracuda 1TB drive, partitioned
4 G-Skill ram sticks, 2gb each DDR3 with a total of 8gb
1 Rosewill Xtreme Series RX750-D-B 750W Continuous @40°C ,80 PLUS Certified, ATX12V v2.2 & EPS12V (About 5 years old now)
1 nVidia GTX 275 Video card
1 Xonar Essence STX Audio Card (Asus)
1 Zalman CNPS9500A LED Cpu fan
1 Samsung CD/DVD Burner SH-222 (SATA)
CoolerMaster CMSTORM Enforcer Case w/3 more case fans.
Windows 8 Pro 64 Bit (upgraded from Windows 7 Home Premium 64bit)
Here's the problem:
When I run a program that is intensive, such as a game, some of my HDDs will vanish. I cannot see the discs in Disc Management, or Device Manager. I try rescan DISCS in Disc Management or attempt a check hardware change in Device Manager to get them back, to no avail. I have to re-boot my system in order to see the discs again. They do show up in bios. The drives that vanish are the HDDs. I never experienced my C Drive doing this, nor any BSOD or freezes. The PC still runs, just some of the HDDs vanish which is random, never the same one all the time. Sometimes 1 vanishes, other times 2 will.
Steps I took to try and fix this issue:
- Bios is updated
- Turned off all unnecessary settings in Bios such as internal audio
- Made sure Bios was set to ACHI
- Windows 8 is fully updated
- Firmware on my Samsung 830 is updated
- nVidia Card driver is updated
- Xonar sound card driver is updated
- Intel Rapid Technology installed with the latest version from the Intel site.
- Samsung Magician updated and installed then uninstalled by me
- All settings for the drives I believe, are correct.
- Power settings in Windows 8 is set to max FOR all drives, with all sleep and hibernation settings deactivated, including doing it through CMD
- Changed SATA cables and reseated them
- Made sure all SATA 3 drives are connected to the SATA 3 ports as well as all SATA 2 drives to the SATA 2 ports
- Checked heat readings for my system. All seems stable at load at 32 degrees
- Ran CHKDSC on all drives, which checked out OK. Even ran Western Digital's Diagnostic tool, checked out OK.
- Defragged all drives and Optimized the SSD with Trim
- I tried disabling some drives, including the DVD/CD drive and ran my system and this issue still persists.
- Reformatted SSD C drive and reinstalled Windows 8, problem still exists
I have not reformatted my HDDs since I had Windows 7. Those HDDs are for back up, music files, Games and Work files.
I checked my Event logs and here is what I get once a disc vanishes (I don't crash, no BSOD or freezes either):
(sorry for the xml)
Critical 5/19/2013 11:06:59 AM Kernel-Power 41 (63)
This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://t">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-05-19T18:06:59.233548900Z" />
<EventRecordID>1368</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Bobbdobbs23</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
After reading many many forums on this issue (seems to affect a lot of Windows 8 users), I'm not sure what to do. I've been trying so many steps to address this but now I am at a lost so this is why I am asking for help here.
Thank you for your time and help.
I have been dealing with an issue for awhile now. Since I installed Win 8 Pro 64 bit. Coming from Win 7 Home 64 bit. Sorry for the long post.
I have searched other forums, tweaked my machine, read plenty of guides and everything else I could throw at this problem. I have been building and repairing PCs for over 15 years and an avid Windows user. But this is the first time I have experienced this and I admit I am totally stumped. I will begin with my specs.
Specs:
Intel i7 2600 chip (no overclocking)
Gigabyte Z77X-UD3H Rev 1.0 Motherboard
1 Samsung 256gb 830 SSD (C Drive where Windows 8 resides)
1 Western Digital Black, each 1 TB with 2 partitions.
1 Western Digital Caviar Green 1TB with 2 partitions.
1 Seagate Baracuda 1TB drive, partitioned
4 G-Skill ram sticks, 2gb each DDR3 with a total of 8gb
1 Rosewill Xtreme Series RX750-D-B 750W Continuous @40°C ,80 PLUS Certified, ATX12V v2.2 & EPS12V (About 5 years old now)
1 nVidia GTX 275 Video card
1 Xonar Essence STX Audio Card (Asus)
1 Zalman CNPS9500A LED Cpu fan
1 Samsung CD/DVD Burner SH-222 (SATA)
CoolerMaster CMSTORM Enforcer Case w/3 more case fans.
Windows 8 Pro 64 Bit (upgraded from Windows 7 Home Premium 64bit)
Here's the problem:
When I run a program that is intensive, such as a game, some of my HDDs will vanish. I cannot see the discs in Disc Management, or Device Manager. I try rescan DISCS in Disc Management or attempt a check hardware change in Device Manager to get them back, to no avail. I have to re-boot my system in order to see the discs again. They do show up in bios. The drives that vanish are the HDDs. I never experienced my C Drive doing this, nor any BSOD or freezes. The PC still runs, just some of the HDDs vanish which is random, never the same one all the time. Sometimes 1 vanishes, other times 2 will.
Steps I took to try and fix this issue:
- Bios is updated
- Turned off all unnecessary settings in Bios such as internal audio
- Made sure Bios was set to ACHI
- Windows 8 is fully updated
- Firmware on my Samsung 830 is updated
- nVidia Card driver is updated
- Xonar sound card driver is updated
- Intel Rapid Technology installed with the latest version from the Intel site.
- Samsung Magician updated and installed then uninstalled by me
- All settings for the drives I believe, are correct.
- Power settings in Windows 8 is set to max FOR all drives, with all sleep and hibernation settings deactivated, including doing it through CMD
- Changed SATA cables and reseated them
- Made sure all SATA 3 drives are connected to the SATA 3 ports as well as all SATA 2 drives to the SATA 2 ports
- Checked heat readings for my system. All seems stable at load at 32 degrees
- Ran CHKDSC on all drives, which checked out OK. Even ran Western Digital's Diagnostic tool, checked out OK.
- Defragged all drives and Optimized the SSD with Trim
- I tried disabling some drives, including the DVD/CD drive and ran my system and this issue still persists.
- Reformatted SSD C drive and reinstalled Windows 8, problem still exists
I have not reformatted my HDDs since I had Windows 7. Those HDDs are for back up, music files, Games and Work files.
I checked my Event logs and here is what I get once a disc vanishes (I don't crash, no BSOD or freezes either):
(sorry for the xml)
Critical 5/19/2013 11:06:59 AM Kernel-Power 41 (63)
This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://t">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-05-19T18:06:59.233548900Z" />
<EventRecordID>1368</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Bobbdobbs23</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
After reading many many forums on this issue (seems to affect a lot of Windows 8 users), I'm not sure what to do. I've been trying so many steps to address this but now I am at a lost so this is why I am asking for help here.
Thank you for your time and help.
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