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Radeon HD 7770- constant driver crashing

Last response: in Graphics & Displays
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May 19, 2013 6:34:43 PM

I recently built a new computer (my first time!) and put the radeon 7770 (its by asus) graphics card in it. Everything works perfectly except that my drivers crash a lot. Sometimes its 1-3 times a session and sometimes its every 15 minutes. It happens when I'm playing games, when I'm not playing games, sometimes when I'm just watching a movie on netflix. Stressing it doesn't seem to have any effect--used the placeatme command in skyrim to place 1,000 wheels of cheese and then dragon shouted them off a cliff...it was amusing and it went off flawlessly. Not even any lag. But 10 minutes ago I opened a web browser and boom, drivers crashed. Its beyond frustrating. My boyfriend has the exact same card and he doesn't have any issues so I put his card in my machine and, of course, the drivers crashed. He's using my card now without any problem so its something in my machine.

I did some googling and a few people having the issue have fixed it by getting a heftier power supply but they upgraded to 800w from 500w and mine is an 850w corsair so I don't think thats my problem.

I've tried both up to date drivers and just the drivers that came on the CD with the card--same issue either way.

I really don't know what else to check.
May 19, 2013 7:30:47 PM

Maybe NOT the drivers. Can you post system specs of your build? sounds like something else, also your OS.please
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May 19, 2013 9:20:01 PM

z28Nemesis said:
Microsoft has an explanation and a possible solution. Check it out, helped me on my 7750.
http://support.microsoft.com/kb/2665946


some of that looks really promising. i'm not on my desktop right now though (its after 11 here and i have to be up for work early >_<) so i'll have to test a couple of those tomorrow when i get home! thanks for the link, fingers crossed!
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May 20, 2013 4:33:05 PM

I did try the solutions offered on that page but neither helped, unfortunately, so I'm back to square one :( 
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May 20, 2013 5:41:37 PM

ur6beersaway said:
Just checking that you tried 13.4 or 13.5 beta from here? Did you uninstall EVERYTHING AMD first before installing?
http://support.amd.com/us/gpudownload/windows/Pages/rad...


Currently I have an older set of drivers because it was crashing so much with the most up to date version. It crashes just as much with the older set though, I just haven't gone back and downloaded the new ones yet.
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May 20, 2013 5:54:32 PM

Square one Re-install windows. Nothing's left.
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May 20, 2013 6:55:43 PM

Did you overclock the card at all? I get the same thing with my 7970 when I overclock it past around 1220mhz
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May 20, 2013 7:01:39 PM

It could be malware. Happned to my Nvidia card. Kept crashing and recovering. Was a malware that used my graphics to mine bitcoins when it was idle. IEGHUTIL.exe in task manager. Once it was gone, no more crashes.

Hope it helps.
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May 20, 2013 10:21:57 PM

The Microsoft methods + reducing to DirectX 9 (on WoW) seems to have stopped it for me.. haven't had an issue all day.
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May 22, 2013 8:41:51 AM

ur6beersaway said:
Square one Re-install windows. Nothing's left.


I'm not sure that would work as this is the second build I've had this card in & its having the same issues.

The Indomitable said:
Did you overclock the card at all? I get the same thing with my 7970 when I overclock it past around 1220mhz


No, I have not over clocked my graphics card (or my processor).

HellraiserNZ said:
It could be malware. Happned to my Nvidia card. Kept crashing and recovering. Was a malware that used my graphics to mine bitcoins when it was idle. IEGHUTIL.exe in task manager. Once it was gone, no more crashes.

Hope it helps.


I checked for the process and don't have it. I don't think it could be malware because not only have I had this problem on 2 different machines but I had it on this one before I ever connected to the internet with it.

z28Nemesis said:
The Microsoft methods + reducing to DirectX 9 (on WoW) seems to have stopped it for me.. haven't had an issue all day.


Although I was still having the issue on my old build that was only capable of dx9 I went ahead and reduced to it on this build but it didn't help.

I'm just incredibly frustrated at this point and I wonder if its something I'm just going to have to live with. I thought about just buying a new card but since both my new card and my boyfriend's new card work flawlessly in his computer I'm scared I'd just be wasting money that I don't really have to spend.
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May 22, 2013 1:04:22 PM

Quote:
Although I was still having the issue on my old build that was only capable of dx9 I went ahead and reduced to it on this build but it didn't help.


Wait a sec... you had the same issue with your old build? This makes me look at the software the two computers have in common..
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May 23, 2013 7:41:40 AM

I'm not prepared to say that the issue is fixed but I was off work yesterday and I was on my computer playing games pretty much all day and the drivers didn't crash once. Unfortunately I messed with a LOT of stuff (including re-doing the microsoft fixes) and I'm not sure what possibly did it! >_< I'm going to spend the majority of the day testing it again so fingers crossed!!
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December 5, 2013 2:14:17 AM

Hey people. I've been reading many articles about driving crashing and stuff like that, so I think that I found solution (at least it worked for me).
I have same problem like many people, playing games, after that screen freezes and black screen, few seconds of nothing and after that notification that my driver stopped working and successfully recovered, yea right. So, all I did was downloading MSI AFTERBURNER, went to options and lower CoreClock speed to 800Mhz and also Memory Clock to 995 Mhz. So, maybe some of you will wonder how or what or why does it have something with MSI Afterburner, but it worked for me and I'm playing games for 10 days without any problem. I hope that someone will find solution like me. Regards and good luck :) 
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