- May 20, 2013
- 38
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- 10,530
I have a dell Inspiron N5110 which I bought almost a year ago.
The main problem is, that my Laptop or the Windows Crashes/Freezes. It is actually quite a complicated situation. Here is the history of the problem.
1. This problem started when I had Windows 7 installed, and the problem was quite simple. A very deadly virus was usually detected by the Windows Microsoft Essentials, (I don't remember the name of the virus, but it was believed to be a quite deadly one). Now , I do not know how the virus got to my Laptop, but when I ever I tried to Remove OR quartine OR in any way try to touch it using my Microsoft Essentials, the process starts and during the process ( when the green bar was somewhere in the middle ), the Blue Screen shows up and I have to restart my computer. AND if I do not touch the virus, it doesn't crash for some time, but some time, it again crashes with the blue screen and when ever I restart the Laptop , the virus is still there.
2. I TRIED SEVERAL methods to remove the virus with other Anti-viruses, but same result OR the other viruses won't even detect the virus as the MSE did.
3. Finally, the Windows 8 came out, and I thought re-installing windows might take care of the virus. I did, and I don't know it worked but I assumed it did. Because the Windows 8 does't have MSE and and the windows defender (which according to them is now as powerful as the MSE, doesn't detect the virus), I even again tried a different Anti-Virus, but again not detected.
4.Now comes my Current situation: The Laptop/Windows is still crashing OR more like freezing because I think Win 8 doesn't have the blue screen anymore, and all that it does is that it gets stuck or freezes. Nothing works and the screen is stuck the cursor doesn't move and if there is a sound, then there is also a Infinite Sound loop.
5. Now before I can fix this, first I want to decide whether it is a Laptop Hardware Problem or a Windows (Virus ) Problem? Why I think it is a laptop problem is because this mostly happens when I am playing a video game , which cause the laptop to heat up, and I think it might freeze because of the very high temperature. BUT then again this also happens when I am not playing a Game and the Laptop is generally very quite, cool and calm.
So, this is my problem please try to help me identify the problem :/
The main problem is, that my Laptop or the Windows Crashes/Freezes. It is actually quite a complicated situation. Here is the history of the problem.
1. This problem started when I had Windows 7 installed, and the problem was quite simple. A very deadly virus was usually detected by the Windows Microsoft Essentials, (I don't remember the name of the virus, but it was believed to be a quite deadly one). Now , I do not know how the virus got to my Laptop, but when I ever I tried to Remove OR quartine OR in any way try to touch it using my Microsoft Essentials, the process starts and during the process ( when the green bar was somewhere in the middle ), the Blue Screen shows up and I have to restart my computer. AND if I do not touch the virus, it doesn't crash for some time, but some time, it again crashes with the blue screen and when ever I restart the Laptop , the virus is still there.
2. I TRIED SEVERAL methods to remove the virus with other Anti-viruses, but same result OR the other viruses won't even detect the virus as the MSE did.
3. Finally, the Windows 8 came out, and I thought re-installing windows might take care of the virus. I did, and I don't know it worked but I assumed it did. Because the Windows 8 does't have MSE and and the windows defender (which according to them is now as powerful as the MSE, doesn't detect the virus), I even again tried a different Anti-Virus, but again not detected.
4.Now comes my Current situation: The Laptop/Windows is still crashing OR more like freezing because I think Win 8 doesn't have the blue screen anymore, and all that it does is that it gets stuck or freezes. Nothing works and the screen is stuck the cursor doesn't move and if there is a sound, then there is also a Infinite Sound loop.
5. Now before I can fix this, first I want to decide whether it is a Laptop Hardware Problem or a Windows (Virus ) Problem? Why I think it is a laptop problem is because this mostly happens when I am playing a video game , which cause the laptop to heat up, and I think it might freeze because of the very high temperature. BUT then again this also happens when I am not playing a Game and the Laptop is generally very quite, cool and calm.
So, this is my problem please try to help me identify the problem :/
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