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Unusual Internet Connection problem on new custom PC

Last response: in Networking
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May 21, 2013 11:05:47 PM

Details are important so here is a little back story.

I live in an apartment with 2 other guys, In total we have maybe 6-10 devices connected to our network which is run through a modem/wireless router issued by our ISP. No other device is having any issue so i have ruled out the router or modem as possible causes for the following.

I have just put together a gaming pc as of 3 weeks ago. I had decided to use a usb stick for wireless internet access instead of an internal card. The usb dongle i use is the ASUS USB N-13, I also have and use a roswell dongle when need be (will explain)

When i originally set the pc up the ASUS dongle wouldnt work as it didnt come with windows 8 drivers.. So i used the roswell dongle instead and had internet connection for 3 weeks.

Then

Out of nowhere my connection cut out. I was still connected to the network but windows told me my connection was limited and i had no internet... This was short lived as almost immediately connection was restored... so i thought.

Windows reports to me on the taskbar that im connected with maximum bars and that i have internet access but when trying to load webpages (in chrome) or IE (for troubleshooting only) I get the standard cannot connect, check your settings or reload later page..

So i tried the ASUS dongle again and somehow everything was fine... for two days.. Then i had the same issue, connected to network but either limited (no internet) or it would tell me i had an internet connection (but really i didnt)

ps i still dont know why the asus wifi dongle worked this time and still to this day

(i did try other programs like steam, vuze, diablo3 but no connection)

Well after a couple days on and off with this problem, switching between dongles or even trying a new router (which surprisingly worked for a day) I just cannot figure out what is going on.. I really doubt its the dongle(s) as they both work fine on other pcs in the house on the same network...

I thought maybe i got some bad hardware but unfortunately i am new to this and dont know how to verify much..

My roommate went into the (system?) screen and looked up IP info using ipconfig and also tried to do something else... I think IPrenew or something along those lines and he said he was confused because it wouldnt allow him to do so because the system gave an error message.. something along the lines of "cannot perform action while no media is connected"

The problem is always the same but the solution varies.. sometimes i switch the dongle, one time i uninstalled and re-installed the asus dongle, one time connecting to a different network (when i hooked up a router) worked but im becoming increasingly frustrated.. right now its up but its only a matter of time.

Heres my build:

MOBO: ASUS m5A97 le
CPU: OEM AMD FX- 6300 3.5ghz
GPU: Radeon 7770 1gb
HDD: WD 500gb Blue
4gb ddr3 ram
Windows 8 64

I have NOT tried a wired connection

Any help, tips, hints, would be appreciated.

I made sure its unrelated to firewalls and virus protection already as well

possibly unrelated but i have some issues with my front headphone jack as well (popping, static, and beeping when headphones are plugged in)

Also the dongle is plugged in to a rear usb 3.0 (have tried in in a 2.0 port as well at rear and in front)

Thank you

Best solution

May 21, 2013 11:46:06 PM

In the connection's Properties, untick TCP V6 just leaving V4 in place. Restart and see if that helped. Does your network show as having a name or is it reported as Unidentified?
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May 22, 2013 12:40:18 AM

On Your mb does it have the newest bios. With windows eight a lot of vendors had to drop new updated bios. Also dd you install the newest chipset drivers from amd. Also in windows eight power and under wifi settings make sure that windows is not powering off your USB ports or wifi dongle.
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May 22, 2013 12:43:15 AM

Saga Lout said:
In the connection's Properties, untick TCP V6 just leaving V4 in place. Restart and see if that helped. Does your network show as having a name or is it reported as Unidentified?


I deselected IPv6 and we'll see what happens. Right now the internet happens to be working on it (after switching back to the older wifi dongle yet again) but it seems as if the speed has picked up after the restart.

To answer your question, When the issue is presenting itself the network name is usually listed as "unidentified" generally i am able to tell if the internet is up when the network name is listed.. although i do believe that the network name has been listed even when internet access is unavailable but thats usually when windows tells me i have no internet connection haha. Sorry if thats confusing.. The only time i seem to have BOTH a listed internet connection AND a network name listed is when everything is working.

UPDATE. even though it is currently "working: Im limited to 1.20mbs download and 2.70 mb upload. a fraction of the other systems on the network.

Quote:
On Your mb does it have the newest bios. With windows eight a lot of vendors had to drop new updated bios. Also dd you install the newest chipset drivers from amd. Also in windows eight power and under wifi settings make sure that windows is not powering off your USB ports or wifi dongle.
BIOS and Drivers are up to date.. I'll have to look in to the power options but the dongles always seem to be powered as i am (almost) always able to connect to my home network
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May 24, 2013 11:06:53 AM

Given that is is an ASUS motherboard...do you, by any chance, have iNetwork Control installed on your computer? I had a similar problem to yours when I built my system, and I found that the problem could be remedied simply by turning the program off. It was driving me crazy for the longest time. Let me know if this works!
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May 24, 2013 11:20:44 AM

Matt Wilkinson said:
Given that is is an ASUS motherboard...do you, by any chance, have iNetwork Control installed on your computer? I had a similar problem to yours when I built my system, and I found that the problem could be remedied simply by turning the program off. It was driving me crazy for the longest time. Let me know if this works!


i got it working.
it was a multi step process and im not sure what di dthe trick but what i did was change nameservers to google dns and then put the modem/router into bridge mode with a separate router. speeds went from .3dl and .2ul to 12.45 down and 5.5 up

i did much other ttroubleshooting too so im not entirely sure what exactly was wrong but i learned a lot. thank you all a ton
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May 24, 2013 11:52:18 PM

i learned a lot
Priceless.
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!