7870 Showing as Microsoft Basic Display Adapter and BSODing when I try to update drivers

bobofgold · May 22, 2013

I picked up an i5 Dell Vostro 430 mini tower recently from work and have decided to upgrade it. I bought an XFX 7870 DD Tahiti and purchased a new 500W Corsair PSU.

I've got everything installed correctly in the case and everything powers up and boots in to windows. In device manager the card is detected as a "Microsoft Basic Display Adapter". I've tried updating the driver with the latest drivers from AMD but midway through the installation of the display driver I got a BSOD with the error "page fault in nonpaged area".

The machine then wouldn't boot in to Windows. It was stuck in a loop BSODing. I decided to start again and installed Windows 8 64bit but am having the same issues. Windows detects it as a "Microsoft Basic Display Adapter".

I've run GPU-Z and everything looks fine in there. It gives me all the correct data on the device but Windows doens't seem to want to have any of it.

I thought this might be due to some incompatibility with the Dell MoBO chipset so looked at finding updated drivers for that but after installing the Dell System Software I'm still getting the issue.

Any input on this woul dbe amazing as I'm keen to get this up and running!

Novuake · May 22, 2013

you sure you have the 64 bit driver FOR Win8 driver? The download could have been

THIS one : http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx

Try different versions.

Its doubtful the GPU would be incompatible, the Intel chipset is generic for both AMD and Nvidia.

Guest · May 22, 2013

bobofgold :

I picked up an i5 Dell Vostro 430 mini tower recently from work and have decided to upgrade it. I bought an XFX 7870 DD Tahiti and purchased a new 500W Corsair PSU.

I've got everything installed correctly in the case and everything powers up and boots in to windows. In device manager the card is detected as a "Microsoft Basic Display Adapter". I've tried updating the driver with the latest drivers from AMD but midway through the installation of the display driver I got a BSOD with the error "page fault in nonpaged area".

The machine then wouldn't boot in to Windows. It was stuck in a loop BSODing. I decided to start again and installed Windows 8 64bit but am having the same issues. Windows detects it as a "Microsoft Basic Display Adapter".

I've run GPU-Z and everything looks fine in there. It gives me all the correct data on the device but Windows doens't seem to want to have any of it.

I thought this might be due to some incompatibility with the Dell MoBO chipset so looked at finding updated drivers for that but after installing the Dell System Software I'm still getting the issue.

Any input on this woul dbe amazing as I'm keen to get this up and running!

Did you try the drivers that came with the video card.
Similar problem.
http://www.tomshardware.com/answers/id-1679885/xfx-radeon-7790-detected.html

bobofgold · May 22, 2013

Novuake :

That's definitely the download I've been trying.

Novuake · May 22, 2013

Hmm try downloading it one more time, if it does not work. Clear your registry with the registry cleaner on this and try again : http://download.piriform.com/ccsetup401.exe

smeezekitty · May 22, 2013

"page fault in nonpaged area" could be bad RAM. Download and run several passes of memtest86.

Otherwise I think the card may be defective.

bobofgold · May 22, 2013

Novuake :

It's a clean Win8 install so I doubt there's anything in the registry that would be causing this. I'll give it a go though.

I also found a program called DriverMax which detected that there was an update available for my Chipset despite Dell, Windows and Intel not detecting any updates for my system. I've updated this and then as soon as the install for this finished DriverMax picked up that there was a driver update for my display adapter of "Radeon 7800 series". This was offering me a driver with version number 12.0.xx. This had the same problem though. Got part way through installation and then BSOD.

Really at a loss here.

bobofgold · May 23, 2013

bobofgold :

Well I ran 6 passes of Memtest over night and I've cleaned out the registry. Still no luck. I think I'm going to contact AMD/XFX as it may be that the card is dead... :/ Still, it's strange that GPU-Z picks it all up fine.

The post above does sound like a very similar issue but there's no solution in there.

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7870 Showing as Microsoft Basic Display Adapter and BSODing when I try to update drivers

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