What is wrong with Computer?

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Yanni10

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Apr 1, 2013
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Hi All

Computers Specs:

Acer Travelmate (Intel Core I3 380M 2.53GHZ 3MB L3 cache, 2GB DDR3 Memory)
Operating system: Windows 7 64bits

Problem: Computer is slow and freezes

What I have done so far:

1. I have run disk error checking. There are no bad sectors
2. I checked the Ram, the computer has enough ram
3. I have run disk clean up
4. I have run Microsoftfixit Software on the computer http://support.microsoft.com/fixit/
5. I have run MicrosoftfixPerformance Sotware on the computer
6. I have run Vit Registry 9.5 on computer and clean up register.
7. I have updated the drives
8. I have run C Cleaner on the computer

The computer is still slow and freezes, so I haven't been able to download windows updates.
The computer also won't dedefrag it seems.

What is the problem? Does the computer have malware? Should I reinstall the operating system?
Please Help?

Best regards Yanni
 
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Yanni10

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The computer works in safe modes, it is in normal mode that the computer is slow and freezes all the time?

There should be a recovery disk that comes with a Acer Travelmate?
 
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kenrivers

kenrivers

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Dec 29, 2010
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You could try running MSCONFIG and see what is running in Startup or Processes and then disable them one by one until you figure out what the problem is. Once you have determined that you one you disabled is not the problem you can then go back and re-enable it. Do this with extreme caution and if you are not sure whether or not you should disable it then do a Google search to find out whether or not it is a critical system file.
 
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britnyarleen

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May 23, 2013
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-Please restart your computer and then press and hold F8 keys until you get Advanced Options menu screen.
-select Safe Mode, and then press Enter, your computer will boot automatically to safe mode.

-Limiting programs that run at startup might help you to fix your computer freeze problem
-Click on the Start button
-Type msconfig into the text box then press Enter to locate msconfig You will be prompted system configuration page
-Switch to Startup tab and Remove the check from the box programs that you do not want to start up with the operating system
-press Apply and OK button.
3- uninstall these programs that you don't want to need.
 
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Yanni10

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Thank you for all the help!

I ran Panda Anti Virus and found Malware. I removed the Malware.

When I open up Panda Anti Virus Program in safe mode the computer freezes. It is the only program that freezes in Safe Mode. Is the Panda Anti Virus making the computer slow and making it freeze?

I ran boot clean last night it did not help.

Is the best thing to do the following?

1. Reinstall Windows 7 operating system to factory settings.
2. Delete Panda Anti Virus and Reinstall Microsoft Security Essentials?

The computer has a 500GB Hard Disk Drive. 200GB of the Hard Disk Drive is used only.

Is 2G of Ram enough to run Windows 7?

Best regards James
 
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kenrivers

kenrivers

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Though Windows 7 will run on 2GB of RAM I would recommend at least 4GB. I think you will be able to tell a difference with more RAM. What is the model number of your Travelmate? Just wondering how much RAM it will support. If you want to avoid a reinstall of Windows then go with suggestion 2 first. If that doesn't help then try reinstalling Windows. If you can I would suggest upgrading the RAM as well.
 
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kenrivers

kenrivers

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According to this - http://panam.acer.com/acerpanam/notebook/2011/Acer/TravelMate/TravelMate5744/TravelMate5744sp2.shtml it can be upgraded to a max of 8GB of RAM.
You can find RAM for it here - http://www.crucial.com/store/mpartspecs.aspx?mtbpoid=DADA6A37A5CA7304 or here - http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100007609%20600006178&IsNodeId=1&name=204-Pin%20DDR3%20SO-DIMM and other places as well. If you do upgrade the RAM be sure to get a matched set of memory sticks to avoid the problems with mismatched memory.
 
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Yanni10

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Thank you for all the information, the information people from different forum has given me, the plan of action is this;

1. Re-install Windows7 operating system to factory settings.
2. Install Microsoft Security Essentials Anti Virus instead of Panda

The computer shop can do two of the above as the computer is still under guarantee, if after re-installing windows 7 operating system doesn't speed up the computer, then my friend can think about upgrading her ram from 2GB to 4GB.

I can't believe that the computer shop sold her a window 7 64 bit operating system with 2GB of Ram only.

Ram is expensive in South Africa, so they like to sell you a computer with a big hard drive but little Ram.
 
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kenrivers

kenrivers

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Keep me posted as I am interested in how this turns out.
 
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