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Had a blue screen of death, image goes black every once in a while, numerous problems

Last response: in Windows 7
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May 22, 2013 10:08:15 PM

I had my first blue screen of death a few hours ago while playing counter-strike go. I have no idea what caused it and I'm worried about my pc. Every now and then my display will go black, I'm not sure why that is. Even during games it will happen. That happens after my pc has been on for a while, at least 8 hours. I haven't cleaned it in months, and I've had it for nearly 2 and a half years.

Haven't installed anything at all today. Haven't installed any hardware in the past two years.

My specs:

Windows 7 64 bit home premium
AMD Phenom II Quad-core processor clocked at 3.82ghz
HIS Radeon 6950
Corsair PSU 750w
Gigabyte motherboard
16gb ram


What the blue screen looked like:


My graphics overdrive settings on the AMD catalyst were:
750MHz with fan control at 69%.

I now have 500MHz with fan control at 100% because I'm thinking it was a heat issue. The highest temperature I saw for my graphics card went up to 70 degrees while I was running CSGO in windowed mode. My PC crashed and restarted almost a week ago while I was running CSGO, and 3 weeks ago my pc did it around 3 or 4 times while I was running GTA IV.

Help me out please. Thanks in advance
May 23, 2013 3:55:10 AM

-Well, the BSOD is being caused by your drivers you should update your sound and video drivers
-Select Search automatically for updated driver software.
-If windows is not able to update automatically, download the updated drivers yourself and instead of letting windows search automatically, point it to the location of your downloaded drivers by selecting Browse my computer for driver software.
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May 23, 2013 8:13:34 AM

Googled about it and it seems that gv3.sys is the driver that is responsible for the power management features of Intel Processor M (Centrino) so I don't know why you have that in there. Do you even ahve any power management software?

Maybe you can try cleaning your fans. Even if they are spinning, you cannot be assured that they are cooling if they have all that dust in them. By the way, what happens after your screen goes black? It may help others who can give better answers.

The next time your PC crashes, maybe you can try to boot in Safe Mode and just use the PC under load so that you can see if it still crashes even with the most basic drivers.
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May 23, 2013 2:28:19 PM

I just noticed it said that there. That's not my screen, it said something else. I don't know what it said. Sorry about that. Going through seeing if I need to update any drivers as I type.
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May 23, 2013 9:06:01 PM

I see, that image in your post isn't the actual screen? You just pulled that from somewhere because it looks the same? The exact screen that appears in your case (except the black screen of course haha) would really help.

If your blue screen appears too fast, like for just a millisecond then it must be automatically restarting. Follow these steps to disable that auto restart: http://pcsupport.about.com/od/windows7/ht/automatic-res...

Then you should be able to get a good look at the blue scren for as long as you like. Take note of these things as they will probably be different from what the image above has:

  • DRIVER_IRQL_NOT_LESS_OR_EQUAL

  • STOP: 0x0000000001 (0x000.......)

  • gv3.sys
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    May 24, 2013 10:58:20 AM

    So I'm going to have to make the blue screen occur again. I don't know what I did in the first place to make it happen.
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    May 24, 2013 4:39:26 PM

    Another blue screen happened about 20 minutes ago while I was playing csgo and got a call on skype. I noticed the 0x000001 or whatever and the 'stop'. I have no idea what to do so help is much appreciated.
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    May 24, 2013 8:21:49 PM

    Did you do the steps mentioned in the link I gave above? If you want any help you will need to give at least those three things I mentioned for you to take note of.
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    May 24, 2013 8:41:02 PM

    Mark Kenneth Herrero said:
    Did you do the steps mentioned in the link I gave above? If you want any help you will need to give at least those three things I mentioned for you to take note of.


    I got another blue screen (again while playing CSGO), disabled the auto restart and here's what came up:

    0X0000001E 0X0000000 0X0000000 0X0000000

    (the number of 0's is inaccurate and I was in a rush to write down the error)

    Says to try changing video adapters. I don't know what that means. And to disable bios memory options such as caching or shadowing. I just googled how to do that, checked in my bios everywhere and couldn't find any options for such things.

    This is my motherboard:
    Gigabyte GA-890GPA-UD3H (Socket M2)
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    May 25, 2013 3:02:13 AM

    No one will be able to help you out properly if you can't give the exact STOP code, from my little amount of experience there should five sets of "0x00000000", one after the "STOP:" label followed by four others enclosed in a pair of parentheses, just like the image above.

    Was there no mention of any driver or some kind of file like the gv3.sys

    What about the DRIVER_IRQL_NOT_LESS_OR_EQUAL? Yours should show something similar. All these are essential if anyone is to give advice to you as I'm not really a professional at this. (I'm new here, I created an account because I've been having problems myself.)

    Video adapters, that must be the graphics card.
    Looking at the info on your motherboard's manufacturer's site, your mobo has an ATI Radeon HD 4290 graphics integrated in it right? Try using it and see if you still get the BSODs. Another thing you can try is to lower the video settings considerably in one of your games and play that game for a long period of time, see if you still get the BSOD. These are all just suggestions and might I add that you should clean your fans and ensure proper cooling of the PC just in case it is an overheating issue.
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    a b $ Windows 7
    May 25, 2013 3:25:05 AM

    Do you activate Skype before playing the games?
    Skype has an issue whereby it tries to use Port:80 that is required by other online games and programs. Don't have Skype start up at boot up, only enable it after you start the game or application. If you choose not to do so then the issue will continue.
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    May 26, 2013 10:48:35 AM

    TenPc said:
    Do you activate Skype before playing the games?
    Skype has an issue whereby it tries to use Port:80 that is required by other online games and programs. Don't have Skype start up at boot up, only enable it after you start the game or application. If you choose not to do so then the issue will continue.


    Yes I activated skype before playing. How do I change the port and make sure both can get connected?

    Got another blue screen yesterday, which marks three. This time I took a picture:


    I checked out those links and I don't really think they relate to what I'm getting. I've tried updating my drivers, and everything's up to date. I'm running chkdsc right now and will do memtest86 after and post results.
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    May 26, 2013 12:43:04 PM

    Try to remember what you did before those started to happen. As TenPc suggested, try playing CSGO without Skype running in the background. See if that's the cause of the BSODs. Stop code 124 is a general hardware error from our friend google. At least we have reason to suspect that it's the hardware. Have you tried using the integrated graphics card as I suggested?
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    a b $ Windows 7
    May 26, 2013 1:37:16 PM

    If you are using Windows 8, you need to use Skype for Windows 8.

    Close skype, open up the game, set to minimum screen, open up Skype, maximize game and continue with game.

    The only other thing you can do that does seem to work more satisfactorily is to disable the "Automatically Detect Settings" for Lan in Internet Browser Tools > Connections > Lan Settings - uncheck the option.
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    Best solution

    May 26, 2013 2:42:57 PM

    See the Generic "Stop 0x124" Troubleshooting Strategy: http://www.sevenforums.com/crash-lockup-debug-how/35349...

    Judging by your description in the OP, it could be heat or the old overclock has become unstable recently.
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