Random Power Cuts and Restarts

thelastmohican

Honorable
May 23, 2013
3
0
10,510
Hi, I've had a homebuilt computer for a year and a half now, with the specs as listed below. It worked great initially, but after 8-10 months I started experiencing random shutdowns, where the power cuts off suddenly and the PC then restarts. Sometimes they would happen after the computer had already been on for some time, sometimes the shutdowns wouldn't happen for days, other times they happened non-stop, within seconds of turning the computer on.

I took everything apart and cleaned everything and put it back together, tested everything and was unable to pinpoint any specific problem. Still, the problem went away for many months. Now, it's back with a vengeance. I live in Japan in he middle of nowhere so it's hard for me to find someone I can swap parts with, it breaks my heart. I need to get it up and running again, but it constantly "snaps" off, like a power cut.

I've done the paperclip test, I've run tests on the RAM, GPU etc. and apparently everything is functioning properly. I just don't know what to do anymore. There doesn't seem to be any pattern to this. Nothing like this had happened for months and now it's non-stop, even though I can't think of any changed that were made. Could it be the motherboard? Why has there been such a long period of stability and now, all of a sudden, the problem has returned?

I suppose the weather got a bit hotter and more humid here recently, but temps are apparently fine. I just don't get it. My computer just seems to be stuck in a perpetual shutdown and restart cycle. It all happens so quickly. Everything is updated, though at this stage I can't even get to BIOS.

The only other thing I can think of is that my apartment building gets an unstable supply of power through the wall, though I have no evidence of this from other sources. It would have to be pretty damn unstable to be constantly knocking off my computer like that though, right?

Anyway, if anyone has any experience in this matter, I'd greatly appreciate some advice. I don't know an awful lot about building and repairing computers, so I'm sort of kicking myself for making my own now.


CASE: Antec Ninehundred two v3

MOBO: ASUS P8Z68-V PRO

CPU: Intel i7 2600K: Y24900

GPU: Asus ENGTX550 Ti DC/DI/1GD5

HDD: WD5002AALX x 3

RAM: CORSAIR DDR3 1600MHz 8GB 2x240 DIMM Unbuffered 9-9-9-24 Vengeance CMZ8GX3M2A1600C9 x 2

PSU: Power Supply ATX JP Version CMPSU CORSAIR HX 850 W-850HXJP

 
Solution

crewton

Distinguished
Apr 3, 2011
1,334
0
19,460
Don't kick yourself for building your own! Everyone has to learn these things the hard way...it's how most of us can answers these questions. We've all been there. My guess would be one of your RAM sticks. If your computer isn't even booting anymore I'd pull one stick out and try to boot. If it doesn't work try the other stick. If neither stick works, have 0 sticks in and try to boot. You should get a bunch of rapid beeps which means everything else should be ok and you just need new RAM. Let me know what happens.
 
sounds like you've done all the reasonable things that you can do.

My own build (somewhat similar to yours) has similar problems when I started out. it turns out I blew one of the capacitors on the mobo somewhere, and a new mobo fixed it right up. given your unstable power situation, maybe that's what happened?

honest, I think the easiest test might be to just get a UPS, and hook your machine up to that, which would solve any power stability issues. to test this, you can drag it to a friend's place or work and see if boots up properly. computers are fairly sensitive to fluctuations in power.
 

thelastmohican

Honorable
May 23, 2013
3
0
10,510
[strike]Hey all, thanks for all your suggestions and encouragement. Thankfully, I had a breakthrough. After reading another thread on this forum, I tried one last thing and removed and reattached what I now know is called the "Q connector". I think it was loose. I also gave my CPU heatsink a final spray of compressed air, but there wasn't that much dust (and temps weren't showing up as high) so I don't think that was it. Everything is running smoothly now, I'm so relieved. I take back what I said about building my own computer, you're right crewton, I'm now more prepared to deal with issues should they arise again. [/strike]

Immediately after I posted the above "solution", the power cut. I had to laugh. The computer had run for hours. Now it keeps cutting off and restarting almost immediately. A few more details:

I don't think it's a case of bad power from the apartment because I have a light attached to the same extension cable and it never so much as flickers.

I can never get into BIOS because nothing ever shows on my screen until I'm at the Windows logon.

This is a "Kernel Event ID 41" problem. There have been 25 occurrences of this random shutdown over the past seven days.

The power button on my case doesn't work. When I turn on the computer, I have to do so by pressing the button on the motherboard. Everything is connected as it should be. Could the problem still be related to the Q connector or the related audio/power/reset switch cables?
 


hmm, if you indeed have a bad Q-connector or just a bad connection with it, I would just skip it. it's there to make your life easier, but serves no other purpose. carefully mark or record where each pin of your case goes, and just unplug the Q-connector and plug the pins directly onto your motherboard. hopefully that'll fix it
 
Solution

thelastmohican

Honorable
May 23, 2013
3
0
10,510
Woohoo! Fixed! I tested the PSU with a multimeter and there were no problems there, so I took your advice vmem and indeed, it was a faulty Q connector. My power button is working again and the computer runs smoothly, no shutdowns. Thanks a million!