Hi All,
This is a combination rant and cry for help.
In just got my second malware infection on my office computer in as many months. As I understand it, this one is a toolbar bug featuring the Quibids browser hijacker. I have what I thought was a competent anti-virus tool in McAfee and also ran Malwarebytes. Neither of them even noticed the thing.
Then I called McAfee to see what could be done and I was quickly shunted off to an Indian guy who asked me a couple of questions and said that I would be turned over to one of his techs to get rid of the thing for a mere $89 dollars. I went through Dell for the last infection and swear I was sent to the same company. Same $89 fee at any rate. Before I left work tonight I set the computer to a restore point a week ago and I'll see if that does any good first.
That was the rant. Now for the issue. I asked the tech if his software didn't stop the bug getting in and couldn't fix it after it got in, WTH am I paying for? He said that the virus got in because I allowed it to. Huh? What possible difference could that make. Even if I had purposely downloaded toxic rootkits, I get anti-viral software to make it better.
So, what is the state of malware protection these days? If a top line anti-virus software and a program designed specifically designed for adware couldn't even detect it, much less remove it, what is the consumer's next move? BTW, this is an office computer with no porn surfing, gaming or social media. Pretty dull stuff compared to some. Is there a next gen cocktail of programs and tech help to deal with the current crop of swindlers? I don't mind paying for something that works. I just hate paying for something that not only doesn't work, the purveyors don't even understand why I would expect it to work.
Seems like the bad guys are winning,
Thanks, sh
This is a combination rant and cry for help.
In just got my second malware infection on my office computer in as many months. As I understand it, this one is a toolbar bug featuring the Quibids browser hijacker. I have what I thought was a competent anti-virus tool in McAfee and also ran Malwarebytes. Neither of them even noticed the thing.
Then I called McAfee to see what could be done and I was quickly shunted off to an Indian guy who asked me a couple of questions and said that I would be turned over to one of his techs to get rid of the thing for a mere $89 dollars. I went through Dell for the last infection and swear I was sent to the same company. Same $89 fee at any rate. Before I left work tonight I set the computer to a restore point a week ago and I'll see if that does any good first.
That was the rant. Now for the issue. I asked the tech if his software didn't stop the bug getting in and couldn't fix it after it got in, WTH am I paying for? He said that the virus got in because I allowed it to. Huh? What possible difference could that make. Even if I had purposely downloaded toxic rootkits, I get anti-viral software to make it better.
So, what is the state of malware protection these days? If a top line anti-virus software and a program designed specifically designed for adware couldn't even detect it, much less remove it, what is the consumer's next move? BTW, this is an office computer with no porn surfing, gaming or social media. Pretty dull stuff compared to some. Is there a next gen cocktail of programs and tech help to deal with the current crop of swindlers? I don't mind paying for something that works. I just hate paying for something that not only doesn't work, the purveyors don't even understand why I would expect it to work.
Seems like the bad guys are winning,
Thanks, sh