Sign in with
Sign up | Sign in
Your question

Ethernet adapter driver gone after Windows XP reinstall; no internet

Last response: in Windows XP
Share
May 25, 2013 7:29:19 AM

I had to reinstall Windows XP on my older Dell desktop. I thought the ethernet card would be covered in the reinstall, but it wasn't. I can't access the internet. I found some instructions on trying to find the correct driver for it.

When I go to device manager it gives me the device as PCI\VEN_14E4&DEV_4401. When I put that into the search at PCIDatabase.com, I got a few matches. The top one was Perceptive Solutions, but I have been unable to figure out how to get a drive for this device. I visited the next site down, which was Broadcom, and it had a handy list of drivers for all its devices, but my numbers were not on there. When I google Perceptive Solutions, I don't get any website with drivers, nor do I appear to get a company that does computer work at all? So I am confused now.

Can I purchase a new ethernet adapter? I no longer have any of the CD's that came with this PC-- it was a hand-me-down, not originally owned by me. What can I do to get this PC onto the internet?
May 25, 2013 7:35:59 AM

dell.com will have the specific driver for that ethernet device.
m
0
l
Related resources
May 25, 2013 9:11:08 AM

Nevermind. Found the service tag.

Can I download the drivers to a thumb drive? I do not have a rewriteable CDROM drive on my other PC's.
m
0
l
May 25, 2013 9:19:46 AM

Yes. You can download it to wherever you want.
m
0
l
May 25, 2013 9:40:28 AM

USAFRet said:
Yes. You can download it to wherever you want.


Okay, I did this. Some of the hardware is now working but the ethernet card is not. It still says it is not recognized (yellow question mark on device manager).
m
0
l
May 25, 2013 9:45:44 AM

Device Manager
Rightclick on the newtwork adapter
Properties
Select Driver
Click on Update Driver
Browse to where you saved it
m
0
l
May 25, 2013 9:52:05 AM

It is not allowing me to do that.

1) It won't let me choose my thumb drive (but I ran the file, which was a .exe file, from that thumb drive already) when I try to manually choose a location.

2) When I run through the rest of the "wizard" it tells me There was a problem installing this hardware, the device cannot start (code 10)
m
0
l
!