Randomly occurring BSOD 0000003b please help :,(

Hades1674 · May 26, 2013

I have this error constantly and don't know what to do here is what info I could gather:

My system:

CPU: AMD Phenom II x4 840 (liquid cooled)
GPU: AMD Radeon HD 6670
RAM: 4gb (2x 2gb)
- Memory Type: http://www.crucial.com/systemscanner/viewscanbyid.aspx?...
Motherboard: Gigabyte:GA-77OT-USB3 (Rev 1.3)
Internet: Asus usb N-13
OS: Windows 7 64 bit
Power supply: Xion 700 watt

BSOD message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF96000147C47
BCP3: FFFFF88009D95B00
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\052613-31917-01.dmp
C:\Users\Hades\AppData\Local\Temp\WER-57252-0.sysdata.xml

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kenrivers · May 29, 2013

This may provide a little more insight into the problem: http://www.faultwire.com/solutions-fatal_error/SYSTEM-SERVICE-EXCEPTION-0x0000003B-*1074.html
http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/b73077c1-ad8d-4fbb-82bf-57d74a31ee71/
It's possible that it is related to a video driver. Did you update any drivers prior to the start of the BSODs? Can you boot into Safe Mode?

Hades1674 · May 30, 2013

kenrivers :

It might be a video card since it mostly happens when I play games and/or stream. Only once it happened when I was just browsing with chrome. The memory is safe (I think) since I made 6 test passes on it using memtest. As for the drivers, I had old ones, and new ones and ones in the middle and to no avail. On the link you sent there is a mention of logitech drivers, I have a g930 headset and g110 keyboard but I doubt these could cause a system-wide error.

My latest one was not a System exception error but a file in a "nonpaged area" so something has changed, coincidentally that was when I disabled my antivirus (avast). I have 3 .DMP files but don't know how to upload them here.

kenrivers · May 30, 2013

I'd like to tell you how to upload the .dmp files but I've never done it and am not sure how it's done. If you are able to provide more details on the "nonpaged area" error I will be glad to help you find an answer. Just out of curiosity, are you getting different blue screen errors each time or has it now changed to the "nonpaged area" error? I have read that disabling AVAST can cause problems and the best bet is to uninstall it and see if the error disappears.

Hades1674 · May 30, 2013

kenrivers :

At first, it was consistently System exemption but after numerous rummaging around with my hardware i got the nonpaged area one which happened AFTER I turned off the shields in avast. Also under PC issues i got "remove the win32/SMALL.ca virus" which showed up after that. I tried removing as windows suggests but it didnt work.

kenrivers · May 30, 2013

I don't know if this is the same solution offered by Microsoft but it may be worth a look: http://fixingcomputervirus.blogspot.com/2013/03/simply-remove-win32smallca-step-by-step.html
This may also be worth a look: http://www.microsoft.com/security/scanner/en-us/default.aspx

Hades1674 · May 31, 2013

kenrivers :

The second link is the one I used before, quite useless in my case :/
The first takes more direct manual approach which is exactly what I've been looking for, although I haven't found the virus in the process tab I'll try to find the file itself.

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Randomly occurring BSOD 0000003b please help :,(

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