GPU crashing cannot figure out why

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Shaolin Panda

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May 26, 2013
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i have the HD 7870-dc2-2gbd5 gpu and the corsair tx 650m psu, randomly my gpu will crash, the screen will go black with black or gray with colored lines running verticly down it, but the audio still runs forcing me to restart my comp, but when i restart there is no notification saying my gpu has crashed or anything. also i am not over clocking anything.
 
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mo

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Apr 7, 2004
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Need more information. Does this happen while you are playing games, under heavy load, or does it happen at random, even while you are on the desktop? Atm looks like a bad gpu, however need more information to be certain.
 
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Shaolin Panda

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May 26, 2013
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it happens at random, i have the gpu tweak running and its done that weather the temp has been 40 deg cel or 60 deg, and the load on it can be full or just after reboot, and i purchased this card 29 days ago

 
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MyNewRig

MyNewRig

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May 7, 2013
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Ok lets start, we need your full system configuration, especially your motherboard and processor.

My first question is do you have an Intel processor? does your Motherboard chip and BIOS allow the integrated Intel Graphics to be enabled at the same time with the dedicated GPU card? and in this case are both currently enabled or disabled?

You can find out by going to Control panel under window and open device manager and under Display Adapters find out if you have anything else other than the AMD Radeon card?

Also what is your RAM speed? are you using an XMP profile?
 
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Shaolin Panda

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May 26, 2013
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Asus p8z77-v LK motherboard
asus HD 7870-dc2-2gbd5 v2 gpu
corsair vengence 8gb (2x 4gb) ddr3 1600 mhz
corsair tx650m psu
Seagate barracuda sata 6.0 gb/s 1tb 64 mb cache
corsair carbide 400r case
** intel i5-3570 3.4 ghz quad core

it only shows the one display driver and not im not using a xmp profile

 
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MyNewRig

MyNewRig

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May 7, 2013
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ok the second step is try to down-clock your cards GPU and vRAM by say 25% and test for a while see if you still get the crash, if the crashing stops when the card is underclocked then request RMA immediately
 
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mo

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Apr 7, 2004
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Its def an issue with either the motherboard or the gpu. If you have a spare gpu try using it and see if the problem persists. If it does RMA your motherboard. If it doesnt RMA your gpu.
 
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Shaolin Panda

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May 26, 2013
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i do not have a spare card
 
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MyNewRig

MyNewRig

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May 7, 2013
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did you try underclocking your GPU and vRAM? if you have bad chips somewhere in your GPU, underclocking from your factory frequencies does expose them, test that first before attempting the troubleshooting by isolation test, also try your RAM with one 4GB stick at a time, remove one and try with the other, and then switch them and try.

If in all these cases the system still crash then try a fresh install of windows, if it still crashes then you need to troubleshoot by isolation, by trying another graphics card.

Depending on your country if you are in Europe or the USA you will indeed find stores that offer you a 14 or 30 days return period even if you open your hardware's package, in such case just go down and buy any cheap AMD card and try it instead of the one you have and RMA the faulty part accordingly.

Before you do all these test you will not figure out what is going on and also we can not help you remotely when we do not know the results of these test .
 
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Shaolin Panda

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May 26, 2013
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underclocking did not solve the issue and neither did the ram swapping

** gona try taking out the card and plugging displays into my motherboard ports and seeing if that helps


****well it helped

******gona try to return it tomorrow, if that does not work i will rma the GPU
 
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