Laptop shuts down on windows

lgfuad

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May 26, 2013
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10,510
Today I cleaned my fan and heatsink. Everything worked fine for hours, then suddenly the laptop shut off. I've checked the ram, fan, heatsink, and everything works fine. Windows won't start up at all, in any mode. As soon as it starts the computer shuts off. I can stay in Bios, but there's not much to do there since there's no advanced options. If I mess around with the boot menu I get a gigabit ethernet media test failure.

I really hope someone can help me with this.
 
On startup, you may see an option (F2 for example) to enter the boot menu. If not, go into the BIOS, and find the boot menu. I know you said there isn't an 'advanced' menu, but the boot menu will be listed in one of the menus. Find it, and change the priority, so the hard drive is the first listed.
 

lgfuad

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May 26, 2013
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Yes, the hard drive shows up in bios.

When I select directory services restore mode a black screen shows up that lists (I'm guessing) what it's starting up. The last thing it loads is multi(0)disk(0)rdisk(0)partition(1)/WINDOWS/System32/Drivers/aswRvrt.sys

Then it goes to a blue windows screen and it says it's loading safe mode then it goes off.
 

lgfuad

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May 26, 2013
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10,510
After searching for aswRvrt.sys on Google, something for Avast comes up. The day before it shut down I uninstalled Avast and installed AVG. Could this have something to do with what is going on? Could I have picked up a virus? It did shut down when I was online and I wasn't on a site I've been to before.

I also used CCleaner to clean the registry and do a clean sweep of the free space on my hard-drive on the same day.

 

lgfuad

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May 26, 2013
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No, there's no blue screen and it doesn't restart.

I do get a blue windows type screen when I press f8 and go into advance start up options and select debugging mode? I think that's the one I selected. Then it says something about a system repair and clicks off.

I'm pretty sure it's not the hard-drive either since that shows up in Bios and I took it out and started the computer up and it noticed it was missing. I'm at a total loss and so desperate to get it back up.

Is there some other scan I could try running? Or what about updating the bios?
 

lgfuad

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May 26, 2013
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No, it shuts down when Windows starts.

I downloads the AVG PC Rescue and Repair program and ran a S.M.A.R.T. scan and got this:

dev/sdb:
ATA ERROR COUNT: 3

Error 3 occured at disk power-on lifetime: 76 hours (3 days + 4 hours)
Error 2 occured at disk power-on lifetime: 75 hours (3 days + 3 hours)
Error 1 occured at disk power-on lifetime: 11 hours (0 days + 11 hours)

When the program booted up it also showed this:

ntfs structure is missing

I'm not sure what any of it means though.
 
Your hard drive should be formatted in an NTFS format. If it's showing that there is no NTFS file system, then your installed partition is probably shot. In that case, it's time to do a new install.

SMART errors aren't necessarily serious. However, that NTFS error does cause some concern. Were you able to get into safe mode? That would tell a lot.
 

lgfuad

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May 26, 2013
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No, sadly I was not and that was really the only full scan it could run. It did a directory and registry scan but the computer shut off about half way through.

How would I reformat the hard-drive? And could I get my files back before I did? I know they are there. I saw them in one of the scans.
 

lgfuad

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May 26, 2013
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I took the hard drive out and put it in another computer, but then I get that blue screen and repeated restart like you mentioned earlier. And since the good hard drive was out I put that in the broken computer and got the blue screen and repeated start up as well. But both bios recognize the change.
 
You don't need to remove the good hard drive from the other computer. What you want to do, is connect the suspect hard drive as a 2nd drive to the working computer. You will then be booting off a good working hard drive, and you can access that suspect hard drive as a slave drive.
 
If you're using a desktop, then attach another cable (probably SATA) between the motherboard and hard drive. If you're using a laptop, and there isn't a secondary hard drive bay, then you'll want to attach it using an external SATA to USB cable. An external hard drive bay would do the same thing.
 

lgfuad

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May 26, 2013
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I did what you said and got my files back! I can't thank you enough for that.

But when I put the hard drive back and started it up to install Windows, I get a blue screen that says Windows is preparing install or something, it shuts off.
 

lgfuad

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May 26, 2013
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I don't think it is. I'm using the same charge cord for the good laptop that I used for the bad one. The battery was going bad, but it could still hold a charge, well, for about 15 minutes.