New Soundcard - PC won't shut down

mcgarnicle

Honorable
May 27, 2013
6
0
10,510
Apologies for duplication, I posted this in the systems section but perhaps more appropriate here...

Hoping someone could provide some help with my issue :)

Yesterday I installed a new soundcard in my PC and since then it won't shut down properly. Windows closes down and the monitor goes off but the lights on the tower stay on and the fans are still spinning. I'm guessing this has something to do with the new soundcard as it was working perfectly prior to this.

The motherboard is a z77 extreme 4 and the soundcard is an asus xonar 5.1.

I would note that when I was installing it I noticed that the soundcard was blocking the graphics card's fans so I switched the sound card with the network card (as the network card is a lot smaller/didn't block the GPU fan) maybe switching these could have done something?

Would love to hear what people think...


 

mcgarnicle

Honorable
May 27, 2013
6
0
10,510
So an update on this...

I've tried a few things at this point. I've reinstalled Windows, taken the soundcard out of the computer, taken the network card out, uninstalled the drivers, reinstalled the drivers. I booted up into safe mode and tried to shut down from there but then not even windows shuts down (which supposedly means it's a hardware issue)

It's really strange because when I go to restart the PC will shut down momentarily (before restarting) whereas when I go to shut down it simply seems to shut down windows and leaves all the hardware running.

If this is a hardware issue I am totally at a loss as to figure out what could have happened. I literally just plugged the soundcard in and the the PC was working as usual until I went to shut it down that night.