Sorry, All I know is that I have a nice new computer, that all of my documents were transferred to it by my IT guy, and that on my old computer I had access to all of my tunes. Everything is stored within this box. I can: open Microsoft Word, click on open, click on All Files (over in the lower right hand corner) and I can see all of my songs. At this point, I can do no more. when I go to Media Player and library, my documents all music, I only get nine Gov't Mule songs. I do not have an administrator side, as far as I know.