Should i get a new router?

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Danny Holmes

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Apr 4, 2013
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I am a heavy internet user (and have a few family members also using the internet regularly). My internet connection however is very unreliable. I could go weeks without any problems before finding myself losing connection to the internet every ten minutes. My internet usually varies slowly from about 1 to 6 mbps. However i have recently found that my network activity will occasionally slow significantly and can vary from around 1kbps to 1mbps, at this point my connection also rapidly changes speed by factors upto 1000 times faster/slower every second (according to the graph on windows 8's resource monitor whilst attempting a single download). I have found myself unable to play games properly at times because of this, as even when playing the game my network usage is often below 100kbps. Other times however i have a great connection that i can and have used to host servers.

I have tried connecting via both the ethernet and wireless connections of my computer, as well as on other devices and the problem is present throughout. Weirdly though there are occasions where some devices can barely connect and others are perfectly fine. I think the problem is with my router. I am currently using the stock D-Link DSL-2780 that TalkTalk provided. I have read online that they are prone to overheating and connection issues.

I was wondering whether you would recommend purchasing a new router, or if you have any other ideas as to the cause of the problem. If i was to buy a new router, i was thinking about the new TalkTalk Huawei HG533 (Talk talk plus) router as it is fibre optic ready (getting fibre optic when it is installed towards the end of 2013). Would you recommend this router for my situation, or do you have any other recommendations (I dont have money to through away so dont go crazy).
Thank you!
 
Solution
ksham
They should. Just report that your connection is slow. They will do some testing on your line and if the connection is good and they deduce that the modem/router is the source of the issue, they should replace it.
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Danny Holmes

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Apr 4, 2013
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Yes, I always us an ethernet cable. I have tried with both a wireless and an ethernet connection and there is no difference.
 
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Danny Holmes

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Apr 4, 2013
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I think that the modem is in the router. The only thing connected to my phone line is the TT router. I do not have a seperate modem.
 
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riser

riser

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Feb 17, 2001
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Have your ISP replace the router/modem if they're supplying it. If not, you can always buy a new router and test it out, return if it doesn't fix the problem. You'll have to contact your ISP to let them know you picked up a new modem/router as they'll likely need to make a few setting changes on their end to allow the connection to work.
 
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Danny Holmes

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Apr 4, 2013
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If i simply call and explain my connection issues, are they likely to send me a new router?
 
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ksham

ksham

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Mar 29, 2013
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Oh I see; you have an all-in-one. These hybrids are not very good in general. If your ISP supplied you with the modem+router, then ask them to replace it. But if you bought that modem+router yourself, then you will need to replace it or pay to have your ISP supply one for you. Or maybe your ISP provides them for free. I don't know.
 
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Danny Holmes

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Apr 4, 2013
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My ISP did provide it, but would they send me a new one, as a can get some connection most of the time, even if it's 1000 time slower than it should be?
 
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Danny Holmes

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Apr 4, 2013
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Thanks very much for your help!
 
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curveball323

curveball323

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Jan 15, 2013
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if all of that doesn't fix the problem. check and make sure that your network card and or drivers on your computer arn't failing and that everything on the computers side is functioning properly. to do this go to a buddies house and plug into his network and see if the problem persists. if it does then you know it has nothing to do with your router but that your network card/drivers are failing you. I would bet that this is not the problem however and I bet the problem is with the combo modem router you have. if possible buy your own stuff rather than renting from your ISP and keep the modem seperate from the router. i would suggest any modem that works with your ISP and connection and a linksys e3000 wireless N router. that will be an awesome setup for a home network.
 
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