Integrated Realtek HD soundcard stopped working need help!

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AtomDream

Honorable
May 31, 2013
6
0
10,510
------------------
System Information
------------------
Time of this report: 5/31/2013, 17:52:39

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X58-USB3
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
Memory: 6144MB RAM
Available OS Memory: 6142MB RAM
Page File: 3002MB used, 9280MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

Description: Speakers (2- Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A132&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6662 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/19/2012 11:54:20, 4065296 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output(RCA) (2- Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A132&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6662 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/19/2012 11:54:20, 4065296 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (2- Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1458A132&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6662 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 6/19/2012 11:54:20, 4065296 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Mic in at rear panel (Pink) (2- Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6662 (English)
Driver Attributes: Final Retail
Date and Size: 6/19/2012 11:54:20, 4065296 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Realtek Digital Input (2- Realtek High Definition Audio)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6662 (English)
Driver Attributes: Final Retail
Date and Size: 6/19/2012 11:54:20, 4065296 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF





Do i need to provide more information?


Had glitching plugged/unplugged messages for 2 days than soundcard stopped working.
It tells me when i plug/unplug headphones and shows that the sound is playing but i hear nothing. Tested on working sound output devices.
 
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TenPc

TenPc

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Jul 11, 2012
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It's not a sound card, a sound card issomething you plug into a PCI slot, integrated means that it is onobard audio ports (on the motherboard).

You have to uninstall that later version of drivers then restart PC before install the version 5.10.0.6642

Some older games globally disable or mute or volume to zero the audio when you do it in-game so check your audio settings to see if the volume is set to zero, the WAV setting is zero or the Mute option is ticked. Even some audio editing programs do the same thing.

What program or game were you using when the audio stopped working?
 
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AtomDream

Honorable
May 31, 2013
6
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10,510



It became silent after a restart.


Somehow i cannot change the version of the driver. I uninstalled the driver, restarted the PC. Installed version 5.10.0.6642, but dxdiag /64bit still tells me that Driver Version: 6.00.0001.6662 (English) still

Why the hell windows is installing newer drivers automaticaly without my approval ???

Update:
I dont get it, i deleted everything that i could related to "new" drivers but they keep coming back.
still version 6.00.0001.6662 (English). wtf?
 
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TenPc

TenPc

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Jul 11, 2012
2,471
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Firstly, go into the bios and set the onboard audio to Auto rather than Enabled.
Next, you said in details -
"Had glitching plugged/unplugged messages for 2 days than soundcard stopped working."

This seems to infer a Skype thingy? What version Skype? Lots of issues with Skype recently.
Version 6.3 is the most recent but some users are reverting to the legacy version for better connection.

Also, check the Volume icon, it might be set to Mute or the volume is zero. Many older games do seem to globally change the volume if you happenchance to change it in-game.

It's not going to be an easy solution until we find a remedy and then we'll just say "DOH!"

Edit the Award Modular BIOS v6.00PG dates back as far as 1999 so it is only an updated version that Gigabyte is using on their motherboards. A Bios is not an easy thing to create, most motherboard manufacturers also use outdated bioses with added updates as "fixes" rather than starting from scratch. It's not necessarily the bios that is at fault, more likely a program you have installed or a recent "Hotfix".

 
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AtomDream

Honorable
May 31, 2013
6
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10,510



Theres no such option in BIOS but i've found something called Azalia codec which had 2 options Auto/Disabled (left it on auto) I guess Azalia code is a codename for my sound device.

Skype version 6.3.0.105

Have enabled and set all volumes to 100%

Have set BIOS date to year 2000 (oldest possible) After that OS act's a bit weird.

Still no sound... :(

Update:
Booted into Ubuntu, no sound here :(

 
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TenPc

TenPc

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Jul 11, 2012
2,471
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11,960
You have to set the current Time/Date in the bios, even do it in Windows as current otherwise the OS will be totally befuzzled and may kick up a BSOD or ten.

Disable Azalia and then see how things go.
Azalia is for the HD and Realtek is for the stereo sound, you can't have both enabled, it's one or the other.


 
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