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White screen/Black screen suddenly while playing games

Last response: in Graphics & Displays
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May 31, 2013 8:16:53 PM

Hey guys!

My computer fairly new but for some reason when I play starcraft 2 or Tera I suddenly get a white screen but my machine continues to run but audio is muted. Forcing a restart to get it working again. I made a few changes with the fans in the machine thinking it was an overheating problem but while watch the temperatures it only ever reached 50 degrees max playing those games. However when I changed the fan settings instead of seeing a White screen instead I got black screen. I'm not sure if that's any improvement...

My specs are:

Palit Geforce gtx 660 TI
CPU: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
8gb Ram
Asus P8B75-M Motherboard

I have used furmark and I only ever achieved a max temp of 60 degrees there and not even a white screen or black screen popping up.

Thanks for any help guys!
a b 4 Gaming
a b Î Nvidia
a c 84 U Graphics card
a c 91 à CPUs
a b å Intel
May 31, 2013 10:43:19 PM

That sounds more like a game incompatibility problem with your system or bad files. It is not a hardware issue I guess.
Try running another game (possibly which would push your system to its limits like GTA IV or Crysis 3, etc. See if same thing is happening there as well.

Also make sure you have Directx and Microsoft C++ Runtime Libraries installed (Re installing never harms). :D 
Further, you can also try to run the game in compatibility mode with Windows XP SP3 and running as admin. I have heard many times this works.
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May 31, 2013 11:35:32 PM

luckiest charm said:
That sounds more like a game incompatibility problem with your system or bad files. It is not a hardware issue I guess.
Try running another game (possibly which would push your system to its limits like GTA IV or Crysis 3, etc. See if same thing is happening there as well.

Also make sure you have Directx and Microsoft C++ Runtime Libraries installed (Re installing never harms). :D 
Further, you can also try to run the game in compatibility mode with Windows XP SP3 and running as admin. I have heard many times this works.


Ah okay thanks for the reply! Really appreciate it!

I'll try to re-install Directx and Microsoft C++ Runtime Libraries as you said and try the compatibility settings

Report back soon
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June 4, 2013 1:31:55 AM

After following the above suggestions I still receive a white screen while playing Starcraft 2
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Best solution

a b 4 Gaming
a b Î Nvidia
a c 84 U Graphics card
a c 91 à CPUs
a b å Intel
June 4, 2013 2:20:30 AM

Then you got to check if your video card is properly installed in Device Manager and you also got to re install Starcraft 2
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June 7, 2013 8:21:05 PM

luckiest charm said:
Then you got to check if your video card is properly installed in Device Manager and you also got to re install Starcraft 2


Did both, video card is properly installed as far as I can see as well as completely re-downloading and re-installing Starcraft 2. Still getting the white screen issues.
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a b 4 Gaming
a b Î Nvidia
a c 84 U Graphics card
a c 91 à CPUs
a b å Intel
June 7, 2013 9:46:30 PM

Are you able to play any other game (DX) with ease?
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June 7, 2013 10:57:54 PM

you try a memtest to see if your ram isn't the culprit?
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June 8, 2013 4:50:12 AM

luckiest charm said:
Are you able to play any other game (DX) with ease?


Every other game I have has not experienced these issues. Simcity, League of Legends, Rome: Total war, etc

However I think after following your earlier suggestions the white screen seems to be happening far less frequently than before on starcraft 2.
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a b 4 Gaming
a b Î Nvidia
a c 84 U Graphics card
a c 91 à CPUs
a b å Intel
June 8, 2013 5:16:09 AM

Well that could be because system is heating up. You can try adding a good cooler to keep temperatures low to almost stop white screen. :) 

If you are satisfied you might want to pick as solution as it will help others solve the same issue too.
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June 8, 2013 5:47:45 PM

Guinibee said:
you try a memtest to see if your ram isn't the culprit?


Yep, no issues
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