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BSOD 0xA0000001 error

Last response: in Graphics & Displays
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May 31, 2013 10:41:53 PM

Hello all,

I have been facing this problem since the last 4 months. the BSOD error says 0xA0000001.

Initially i got BSOD while rendering on 3ds Max and Vray. But now even while my PC is idle it crashes down. What could be the reason causing it?

My desktop configuration is as follows:
Windows 8 OS 64 bit
AMD Phenom II x6 1090T processor 3.2ghz
ASUS Motherboard : M4A88TD-V Series
HIS Ati Radeon 6950 2GB
8 GB DDR3 G.Skill Ripjaws
2 nos of 1TB HARD DISK

More about : bsod 0xa0000001 error

May 31, 2013 10:56:56 PM

What is the wattage of your PSU and how old is it? It's been my experience that PSU's are one of the more likely culprits on the hardware side to cause the behavior you're talking about. Bad RAM is another.

You can test your RAM for errors with a program called Memtest. Also, there is a program called WhoCrashed that will analyze the crash dump files in your system folder and tell you which software/driver initiated the BSOD. Still, even if you know which driver went berserk and caused the shutdown, it still could very well be a hardware issue since malfunctioning hardware often causes software to act erratically.
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May 31, 2013 11:45:11 PM

Thanks a lot on your reply. My PSU is 850watts and I had built this desktop in 2011 Jan. let me just have a look at the memtest to check on my RAM. And also with WhoCrashed to check on the problems. And I' ll get back to you.

Thanks once again
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June 1, 2013 12:25:25 AM

I just checked my dump files through WhoCrashed and this is what I could get from their Analysis.

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Fri 31/05/2013 16:31:52 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\060113-32916-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x223E2)
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\WINDOWS\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR
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June 1, 2013 4:53:57 AM

Try this fix. It worked for me when I was using a 7850 and started having bsods during games. Before you attempt it, make sure you uninstall your current drivers first. I use atiman to uninstall drivers and it works well for me. You can also use Driversweeper. After you've done that, move onto the following steps:

Step 1: Download and install the latest ati graphic driver.

Step 2: Then go to C:\Windows\System32\Drivers and rename atikmdag.sys to atikmdag.sys.old.

Step 3: Go to ati directory (usually in C:\ATI) and find the file atikmdag.sy_.

Step 4: Copy the file to your Desktop directory.

Step 5: Open cmd.exe by going to Start -> type cmd in the search box and hit enter.

Step 6: Change the directory to Desktop by typing chdir Desktop.

Step 7: Then, type EXPAND.EXE atikmdag.sy_ atikmdag.sys. Or, expand -r atikmdag.sy_ atikmdag.sys

Step 8: When the expansion is complete, copy the new atikmdag.sys from your Desktop to C:\Windows\System32\Drivers

Step 9: Restart your computer

As I said, this fix worked for me when I was having bsod issues with atikmdag. I can't guarantee it'll work for you as it could be something at the driver level (which these steps would fix) or it could be something at the hardware level (obviously these steps would not fix malfunctioning hardware). Give the above fix a shot and see if it works. If it doesn't work we can proceed from there.
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June 2, 2013 9:35:21 PM

Thanks. Let me just go through it once. I'll keep u updated if it works or not.
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June 3, 2013 3:18:54 AM

It didnt work. And my pc crashed once again giving me the same error
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November 30, 2013 10:57:09 AM

Guess we gave up on this one, eh? I'm having the same issue...
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March 27, 2014 7:43:39 AM

DR0PBASS said:
Guess we gave up on this one, eh? I'm having the same issue...


i too have een getting this error, mainly since i added my new video card.. (radeon R7 200 ser.)
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May 25, 2014 2:14:03 PM

I'm getting the same error. I bought an ATI HD7790 2GB a month ago. When I put it on my motherboard and opened my pc, drivers couldn't be installed automatically so i installed them by the cd i was given inside the video card box. Everything was fine since today. I moved my pc to my friend's house and every time i tried to open my pc after putting my password and waiting a few seconds on desktop screen, the blue screen would appear with the same error. I really dont know what's wrong, if it's a video card problem or anything else, but i really need my files on that HDD and i can't format right now.

Sorry for the big post. I hope someone has a solution or can tell what he/she has done.
Thanks in advance.
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June 7, 2014 3:03:13 AM

I'm having the same exact issue almost, except it doesn't crash during a game. It happens when I'm watching youtube or similar videos. Bluecreenviewer says it's my graphics card also. Same error you're getting. I can't figure it or either.
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June 25, 2014 5:09:47 AM

Got same issue with Club3D R9 290x. Tried another card. Same issue.

Tried same trick as stated above with the atikmdag.sy_
ATI suggested me to try 13.12 drivers. Didnt work
Tried 14.4 and 14.6 drivers
Reinstalled W7
Used ASUS Gpu tweak for max de 2D clocks since it only happends in idle, IE, Youtube of simpel games (never in BF4 or Watch_dogs).

Always same 0xa0000001 with same minidump about atikmdag.sys.

My old HD5850 has worked without any issues for 6 years. Not even AMD or Club3D can give me a solution.
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June 25, 2014 6:16:58 AM

I did a fresh install of Windows.
Reinstalled my graphics card (Not from the CD)
Downloaded the latest beta driver.
It's been about 2 weeks since I've had a BSOD.
I'm keeping my fingers crossed.
Also, has anyone had performance issues? The only two games that have framerate drops are Assassins Creed Blackflag and Farcry 3... Thief works great along with 100's of other games.
I shouldn't be having these issues.
I'm very disappointed with this card.
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June 28, 2014 12:20:24 AM

Here is what I did and it worked. No more BSOD... If you are using intel or AMD you MUST update your drivers. Regardless of the brand. See I found out after doing lots of research online. The brand program does not have the system to update your drivers the CD it comes with only had the drives since they released their product. My drive was 1 version older that came with the CD and after I went to google and searched AMD driver it took me to http://support.amd.com/en-us/download

Please do not use auto detect use your AMD Catalyst control center to find what verson software and hardware you have and go through all 5 steps and after installing your new driver it should work properly.

Thanks,
Good Luck !!!


Vyrisus said:
Try this fix. It worked for me when I was using a 7850 and started having bsods during games. Before you attempt it, make sure you uninstall your current drivers first. I use atiman to uninstall drivers and it works well for me. You can also use Driversweeper. After you've done that, move onto the following steps:

Step 1: Download and install the latest ati graphic driver.

Step 2: Then go to C:\Windows\System32\Drivers and rename atikmdag.sys to atikmdag.sys.old.

Step 3: Go to ati directory (usually in C:\ATI) and find the file atikmdag.sy_.

Step 4: Copy the file to your Desktop directory.

Step 5: Open cmd.exe by going to Start -> type cmd in the search box and hit enter.

Step 6: Change the directory to Desktop by typing chdir Desktop.

Step 7: Then, type EXPAND.EXE atikmdag.sy_ atikmdag.sys. Or, expand -r atikmdag.sy_ atikmdag.sys

Step 8: When the expansion is complete, copy the new atikmdag.sys from your Desktop to C:\Windows\System32\Drivers

Step 9: Restart your computer

As I said, this fix worked for me when I was having bsod issues with atikmdag. I can't guarantee it'll work for you as it could be something at the driver level (which these steps would fix) or it could be something at the hardware level (obviously these steps would not fix malfunctioning hardware). Give the above fix a shot and see if it works. If it doesn't work we can proceed from there.


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June 30, 2014 2:26:19 PM

I'm getting the same issues with bsods with the same error and same details in the crash dump, is there a definitive fix to this?
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June 30, 2014 4:05:52 PM

This error is not a window error, it is a error most often generated by the AMD graphics card when the graphic card does not have enough power for operation in 3d mode. (even brower with hardware acceleration enabled)

it is cause because the card will draw power directly from the PCI bus then use a external connector directly to the power supply for its additional power that it requires for 3d mode. If the external power is not connected, broken (no power from the leads) or is slightly underpowered you tend to get this error generated and the system will bugcheck.

the only real fix is to confirm the connection is good, that the power is good and your power supply is of the correct rating.

renaming your drivers will not help, that assumes that they are corrupt and that simply is not the case. Also, any manual update of the drivers are later wiped out when you reboot anyway.
if your system power is marginal, you might be able to reduce the power requirements by reducing the load. (remove load from the power supply, maybe underclock your graphics, make sure the GPU fan is working and no dust in it, remove HDD that your are not using. Best solution is to get a quality power supply with a excess power rating for your system.
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July 1, 2014 12:14:49 AM

mlaspider said:
Here is what I did and it seems like it worked. Go to your C drive C:\Program Files and find your graphics card file i.e. C:\Program Files\ATI. From their try to find your main directory as in Bin64 or Bin. from their find the file with .sys in it. Mine said atdcm64a.sys. Copy it and Open your System32 drive folder C:\Windows\System32\drivers and paste it in their and restart your computer and it should work.

Good Luck !!!


Vyrisus said:
Try this fix. It worked for me when I was using a 7850 and started having bsods during games. Before you attempt it, make sure you uninstall your current drivers first. I use atiman to uninstall drivers and it works well for me. You can also use Driversweeper. After you've done that, move onto the following steps:

Step 1: Download and install the latest ati graphic driver.

Step 2: Then go to C:\Windows\System32\Drivers and rename atikmdag.sys to atikmdag.sys.old.

Step 3: Go to ati directory (usually in C:\ATI) and find the file atikmdag.sy_.

Step 4: Copy the file to your Desktop directory.

Step 5: Open cmd.exe by going to Start -> type cmd in the search box and hit enter.

Step 6: Change the directory to Desktop by typing chdir Desktop.

Step 7: Then, type EXPAND.EXE atikmdag.sy_ atikmdag.sys. Or, expand -r atikmdag.sy_ atikmdag.sys

Step 8: When the expansion is complete, copy the new atikmdag.sys from your Desktop to C:\Windows\System32\Drivers

Step 9: Restart your computer

As I said, this fix worked for me when I was having bsod issues with atikmdag. I can't guarantee it'll work for you as it could be something at the driver level (which these steps would fix) or it could be something at the hardware level (obviously these steps would not fix malfunctioning hardware). Give the above fix a shot and see if it works. If it doesn't work we can proceed from there.




Thanks for the tips. I tried both, but they did not work for me. I bought a new PSU, hope it will solve my problem.
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July 1, 2014 12:17:18 AM

johnbl said:
This error is not a window error, it is a error most often generated by the AMD graphics card when the graphic card does not have enough power for operation in 3d mode. (even brower with hardware acceleration enabled)

it is cause because the card will draw power directly from the PCI bus then use a external connector directly to the power supply for its additional power that it requires for 3d mode. If the external power is not connected, broken (no power from the leads) or is slightly underpowered you tend to get this error generated and the system will bugcheck.

the only real fix is to confirm the connection is good, that the power is good and your power supply is of the correct rating.

renaming your drivers will not help, that assumes that they are corrupt and that simply is not the case. Also, any manual update of the drivers are later wiped out when you reboot anyway.
if your system power is marginal, you might be able to reduce the power requirements by reducing the load. (remove load from the power supply, maybe underclock your graphics, make sure the GPU fan is working and no dust in it, remove HDD that your are not using. Best solution is to get a quality power supply with a excess power rating for your system.


I own a 600w PSU that did not have an 8 pin power cable for the GPU, so I used a 2xMolex to 8 pin converter cable to power my GPU. I think this is my problem. I ordered a 850w PSU with 4x 12 volt rails and seperate 8pin and 6pin cables. Hope it will solve my problem. Will post the result here.
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July 8, 2014 12:02:23 AM

Did buying a new psu work?

Got the same problem
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July 8, 2014 1:13:22 AM

im gettin same issue now on a 290, very random, no pattern to it

anyone confirm if new psu fixed it ?

somewhat concerned as im on a 1kw already but it is 2 years old atleast.
crossfire 5870's which drew more power than the 290 though worked fine, im just thinking its more to do with the drivers than anything else
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July 8, 2014 1:43:56 AM

Scott94 said:
Did buying a new psu work?

Got the same problem


I've changed my PSU, MB, RAM, CPU and HDD and now the problem is gone. I don't believe it is an issue with the GPU or the driver. My gues would be it was the PSU.
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