Do I have a hacker?

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Vonnie406

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Jun 2, 2013
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My email was hacked a while back, and someone might have actually got into my pc and seen other stuff there. Long story but I am very suspicious. I have reinstalled Windows recently due to my worries about this. However I did speak to someone purporting to be from Microsoft and someone from Dell to get help. I was as careful as I could be to make sure I was talking to them rather than a hacker. But I am still concerned I got that wrong and there's someone in my pc. I am hearing lots and lots of clicking noises, the fan ramps up for no apparent reason, the screen has started flickering and flashing to black, there are so many services and processes and the pc resources used seem very high. I have no idea how tell if I have a problem or not. Been driving myself slightliy crazy looking at Resource Monitor trying to work out if all that's going on is legitimate. I have changed some settings here and there but I don't understand things like Networks and security stuff that well. I have Kaspersky. I could really do with some help in working out whether I have a problem or not.
 
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techguy911

techguy911

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Jun 8, 2007
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NO one from dell or microsoft will call YOU on the phone to help you with computer problem unless you contact them first it's a scam and done by hackers to make money.
It's very common and never give them your credit card number they work out of cyber cafes trying to make you think they are in a call center.
 
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Vonnie406

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Jun 2, 2013
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I actually called Dell (Dell laptop and support option, where I found the telephone number). Microsoft support I found online, that's the one I am not totally sure about, but I THINK it was legitimate. However, whether or not I've managed to let someone into my pc I (1) don't know and (2) don't know what to do about it. I am unsure whether I am being paranoid, but all this clicking and endless stuff on the Resource Monitor has me worried. I'd like some advice on if there is a way to tell if you've been hacked or not really and what to look at.

Thanks folks
 
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aford10

aford10

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Oct 2, 2008
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Your symptoms could also be explained by some hardware/software issues. Try disconnecting your network connection, and see if the symptoms persist.

If you're on a wireless connection, log into your router, make sure WPA is enabled, hide your SID, and enable MAC filtering (don't forget to add your MAC address).
 
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Guanhao

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Apr 15, 2013
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well, as he said. He doesn't know about the Microsoft part.. he thought it was legitimated, so he did let someone access his computer.
At this point... microsoft never access your computer and will never ask to do it.. i had about 2 calls from microsoft this year trying to scam me... too bad they landed on wrong person as i am an IT, i denied them. further more, try run Malwarebytes, TDSKiller ( be careful though) and download Avast and run a Start up scan. Post back the results. If there is nothing, we can follow @Aford10 instruction about Hardware.
 
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