[Solved] [BSOD] Crash only in games, can't find problem.

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skytron

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Jun 4, 2013
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10,510
Hello there!

Today, on 6/4/2013, I all of a sudden, out of no where had gotten the blue screen of death (BSOD). Each time when I run a game, a game only, it happens. After being in the game for about 3 or more minutes, my pc crashes, restarts and BSOD comes up. It has Attempt to reset display driver and recover from time out failed as a error message, and when I look more into the error, it has atikmpag.sys .
I do not know what is causing this, my temperatures are normal, all fine and nothing heating. I've checked when I'm in-game, they are perfectly normal. I installed nothing recently, nor have I added any new hardware to the computer, although I had my case open before, and decided to close it and attach a fan back. That's when the BSOD came in. So I did take it off, but it carried on.

I tried many fixes, tried updating my graphics card, reinstall windows and clean my computer from dust. I can't think of anything else that can be wrong.

My memory usage is okay. Everything seems okay, yet I don't know what is wrong!

Also to mention, I can browse, watch videos off YouTube, do anything but go into games.

My specs:

Operating System: Windows 7 Ultimate Media Center Edition 32bit.
OS Service Pack: Service Pack 1
DirectX: 4.09.00.0904 (DirectX 9.0c)

Motherboard: - (Can't find name on the Motherboard nor can a program detect.)
BIOS Type: AMI (American Megatrends Inc.)

GPU: ATI Radeon 4870 x2

RAM: 4gb DDR2 (3.00 GB usable)

Processor: Inter(R) Cire2Quad CPU Q6600 @ 2.40Ghz

PSU: Gigabyte with Peak Wattage at 585W and Model NO. GE-P585A-C2

=====================================================
Here is a look at the dump file logs for the BSOD:
HC5KC6S.jpg

http://i.imgur.com/HC5KC6S.jpg

Here is a look at the temps:
mjzzJ9x.jpg

http://i.imgur.com/mjzzJ9x.jpg


Please help me! Thanks in advance...

-skytron.

 
Solution
T
I'd say there's two possibilities. First is the graphics drivers being a bitch. Second would be your power supply. I quickly checked the Gigabyte product page and saw it has 16A on 12V rail and 18A on the other. Perhaps needless to say that this isn't exactly a good PSU.

The 4870x2 is a card that is pretty power hungry. If I were you, I'd look for a quality power supply of about 650W.

Just in case the PSU isn't the problem, you could try using several different drivers.
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skytron

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Jun 4, 2013
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I did a check in the program WhoCrashed (Home Edition) and got the following logs:

On Tue 6/4/2013 5:43:19 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\060413-22183-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x8D07B)
Bugcheck code: 0x116 (0xFFFFFFFF877EE008, 0xFFFFFFFF9326686E, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

I still don't understand what the problem is.
I don't know if having the fan on the GPU increased will be the problem, but just to point out, I have the fan on 55% as on default (26%) it overheats itself. But by putting it at 55% is normal, I read.

 
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ThomasJ93

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Apr 10, 2013
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I'd say there's two possibilities. First is the graphics drivers being a bitch. Second would be your power supply. I quickly checked the Gigabyte product page and saw it has 16A on 12V rail and 18A on the other. Perhaps needless to say that this isn't exactly a good PSU.

The 4870x2 is a card that is pretty power hungry. If I were you, I'd look for a quality power supply of about 650W.

Just in case the PSU isn't the problem, you could try using several different drivers.
 
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Solution
maui67

maui67

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Jan 20, 2012
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I agree with ThomasJ93 that it is most likely the PSU. Get an Antec, XFX, Seasonic, or Corsair (not Builder series) in a 650W - 750W variety.
 
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skytron

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Jun 4, 2013
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Thank you guys for all the quick replies!

I understand that the PSU is pretty bad as I've been having computer crashes because of them. But I could still play games with it.

Nothing is overheating, though.

But if it was a powersupply problem, wouldn't it tell me that instead about the GPU and drivers?
 
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nforce4max

nforce4max

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This is why people shouldn't buy generic and off brand units in the first place but that 4870x2 has a well established reputation for having problems. The 4870x2 is a very complex card and a lot can go wrong with it, the most common problem besides thermals is one gpu failing. Last but not least your board is very low end and could be the cause of some problems.
 
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ThomasJ93

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Apr 10, 2013
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Power supplies can cause very strange issues, like drivers crashing, which is also happening in your case.

Like nforce says, the 4870x2 is a complex card. Your motherboard isn't likely to be the problem though. If it has the required connector, it should work.
 
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skytron

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Jun 4, 2013
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10,510
Thanks guys for all the repliers in short time.

I think I've found the problem with your help.

It does seem the PSU is causing the Blue Screens.
I also just remembered that if you increase your fan speed, you use more power. So instead of having the fan speed on the GPU at 55%, I decreased it to 30%, though I do have a higher temp for the GPU.
:)

I'm currently running Garry's Mod fine, haven't gotten a crash yet. Though my GPU temp is staying at 72C which I guess is okay.
I will probably be upgrading the PSU soon, if not later. Thanks for your help guys!

Solved!
 
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